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Quality Management And Performance Improvement In Public Institutions By Benchmarking Application

Author

Listed:
  • Rodica GHERGHINA

    (Academy of Economic Studies)

  • Marilena CIOBANASU

    (Universitatea Titu Maiorescu Bucuresti)

  • Anca Mirela POSTOLE

    (Universitatea Titu Maiorescu Bucuresti)

Abstract

Within the performed survey, the authors analyze the benchmarking definitive elements, identify the main categories of the approach referring to benchmarking, and underline the positive aspects and the critics in connection with it. All the said aspects are analyzed in order to set forth a basis for benchmarking application within the public institutions, such way to lead to the improvement of quality and performance management. It is evidenced that benchmarking does not refer only to performance’ measurement, but, it represents a strategy aiming public institutions reach a certain competitive level.

Suggested Citation

  • Rodica GHERGHINA & Marilena CIOBANASU & Anca Mirela POSTOLE, 2010. "Quality Management And Performance Improvement In Public Institutions By Benchmarking Application," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 6(1), pages 236-245, June.
  • Handle: RePEc:rom:compca:v:6:y:2010:i:1:p:236-245
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