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Shifting To Performance Management In Municipal Public Utility Services: A Brief Recent History Of Benchmarking In Romania

Author

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  • Elena TUDOSE (IORGA)

    (Faculty of Management, Bucharest University of Economic Studies)

Abstract

The use of benchmarking tools for measuring performance in public service delivery (public services audits) correlates with an increased strategic planning capability of municipal governments and a more judicious resource allocation. However, this process is still in an incipient stage in Romania and it is not necessarily internalized by the neither the agencies providing public services (be that public authorities themselves or private service providers), nor by an educated public utility services consumer, but rather it appears as an external, artificial procedure imposed by national legislation or by EU – related targets, where the case.

Suggested Citation

  • Elena TUDOSE (IORGA), 2015. "Shifting To Performance Management In Municipal Public Utility Services: A Brief Recent History Of Benchmarking In Romania," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 11(1), pages 97-105, October.
    • Handle: RePEc:rom:compca:v:11:y:2015:i:1:p:97-105
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    File URL: https://www.confcamp.ase.ro/2015/doc/S1/08Tudose(Iorga).pdf
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    Cited by:

    1. Elena TUDOSE (IORGA), 2020. "Using Benchmarking for Enhancing Management of Public Services. Comparative Case Studies – UK, Sweden and Romania," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 21(3), pages 432-440, July.

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