IDEAS home Printed from https://ideas.repec.org/a/rom/bemann/v13y2023i2p5-13.html
   My bibliography  Save this article

Digital Banking Services: Customers’ Pros And Cons. A Theorical Literature Review

Author

Listed:
  • Omar GARGOURI

    (University of Sfax, Sfax, Tunisia)

Abstract

This paper is a synthesis of several theoretical works on the pros and cons of digital banking services. The objective is to allow future users of digital banking services to have a clearer idea of the pros that these services can offer. In fact, pros are many: availability, mobility, time saving, ease of access to services, autonomy in the relationship with the bank, reducing banking service prices and increasing interest rates on deposits, online bill payment, knowing about bank products, non-discrimination of technology and environment friendly. As for cons, they include: absence of human contact, complexity, fear of insecurity, no or slow internet connection, limited scope of the services offered, unnecessary letters and notifications and high using costs.

Suggested Citation

  • Omar GARGOURI, 2023. "Digital Banking Services: Customers’ Pros And Cons. A Theorical Literature Review," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(2), pages 5-13, June.
    • Handle: RePEc:rom:bemann:v:13:y:2023:i:2:p:5-13
    as

    Download full text from publisher

    File URL: https://beman.ase.ro/no132/1.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ioannis KOSKOSAS, 2011. "The Pros And Cons Of Internet Banking: A Short Review," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 1(1), pages 49-58, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:bemann:v:13:y:2023:i:2:p:5-13. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Zamfir Andreea (email available below). General contact details of provider: https://edirc.repec.org/data/mnasero.html .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.