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Social Cost-Benefit Analysis (SCBA) of Islamic Insurance (takaful) Drone-Assisted Disaster Victim Identification: Emotional Management

Author

Listed:
  • Amirul Afif Muhamat Muhamat
  • Natasha Dzulkalnine
  • Nurul Syifaa Mohd Shakil
  • Suzana Sulaiman
  • Saadiah Mohamad
  • Robiatul Adawiyah Salihuddin Ayobbi
  • Anna Sardiana

Abstract

Islamic insurance (takaful) companies have continuously used the latest technology to serve their customers better. One of the potential technologies that takaful operators can consider is drones. Nonetheless, the adoption of drones has shown an imbalanced pattern between regions, with some countries displaying more commendable experiences than others. In the context of Malaysia, such adoption can be regarded as negligible, if not minimal. While drones have numerous positive effects, this study focuses on emotional management through the lens of social cost-benefit analysis (SCBA) based on disaster victim identification (DVI). DVI is the process of identifying corpses (often in large numbers) following a disaster, either natural or man-made disaster. This study provides preliminary findings that support the need for drones to be integrated into takaful operations, based on the SCBA method focusing on emotional management. The findings indicate that emotional management affects not only the family of the victim but also the first responders involved in the search and rescue (SAR) operation and their families. Hence, proper consideration must be given to using drones in takaful operations with the government disaster agency.

Suggested Citation

  • Amirul Afif Muhamat Muhamat & Natasha Dzulkalnine & Nurul Syifaa Mohd Shakil & Suzana Sulaiman & Saadiah Mohamad & Robiatul Adawiyah Salihuddin Ayobbi & Anna Sardiana, 2023. "Social Cost-Benefit Analysis (SCBA) of Islamic Insurance (takaful) Drone-Assisted Disaster Victim Identification: Emotional Management," Information Management and Business Review, AMH International, vol. 15(1), pages 66-71.
    • Handle: RePEc:rnd:arimbr:v:15:y:2023:i:1:p:66-71
    DOI: 10.22610/imbr.v15i1(I)SI.3390
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    1. Amirul Afif Muhamat & Ahmad Farouk Zulkifli & Muhammad Azman Ibrahim & Suzana Sulaiman & Geetha Subramaniam & Saadiah Mohamad & Yasushi Suzuki, 2022. "Realising the Corporate Social Performance (CSP) of Takaful (Islamic Insurance) Operators through Drone-Assisted Disaster Victim Identification (DVI)," Sustainability, MDPI, vol. 14(9), pages 1-18, April.
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