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Towards A Business Intelligence Framework For Healthcare Safety

Author

Listed:
  • Ferrand, Dominique

    (University of Ottawa)

  • Amyot, Daniel

    (University of Ottawa)

Abstract

In Canadian hospitals, literature estimates the number of adverse events that are preventable to be 70,000 annually. As a first step towards controlling and reducing such undesirable safety outcomes, it is necessary to quantify and understand their causes. In this paper, we present a Business Intelligence framework to support the definition and reporting of metrics in healthcare. We tailor the Goal-Question-Metrics framework to the specifics of adverse event monitoring in a teaching hospital, and prototype a solution using the IBM Cognos 8 tool.

Suggested Citation

  • Ferrand, Dominique & Amyot, Daniel, 2010. "Towards A Business Intelligence Framework For Healthcare Safety," Journal of Internet Banking and Commerce, , vol. 15(3), pages 01-09, December.
    • Handle: RePEc:ris:joibac:0443
    as

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    More about this item

    Keywords

    Adverse events; Business intelligence; Goals; Healthcare; Metrics;
    All these keywords.

    JEL classification:

    • I11 - Health, Education, and Welfare - - Health - - - Analysis of Health Care Markets

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