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Critical Success Factors for Preventing e-Banking Fraud

Author

Listed:
  • USMAN, AHMAD KABIR

    (Researcher, Lancashire Business School, University of Central Lancashire, UK)

  • SHAH, MAHMOOD HUSSAIN

    (Senior Lecturer, Lancashire Business School, University of Central Lancashire, UK)

Abstract

E-Banking fraud is an issue being experienced globally and is continuing to prove costly to both banks and customers. Frauds in e-banking services occur as a result of various compromises in security ranging from weak authentication systems to insufficient internal controls. Lack of research in this area is problematic for practitioners so there is need to conduct research to help improve security and prevent stakeholders from losing confidence in the system. The purpose of this paper is to understand factors that could be critical in strengthening fraud prevention systems in electronic banking. The paper reviews relevant literatures to help identify potential critical success factors of frauds prevention in e-banking. Our findings show that beyond technology, there are other factors that need to be considered such as internal controls, customer education and staff education etc. These findings will help assist banks and regulators with information on specific areas that should be addressed to build on their existing fraud prevention systems.

Suggested Citation

  • Usman, Ahmad Kabir & Shah, Mahmood Hussain, 2013. "Critical Success Factors for Preventing e-Banking Fraud," Journal of Internet Banking and Commerce, , vol. 18(2), pages 01-14, August.
    • Handle: RePEc:ris:joibac:0289
    as

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    More about this item

    Keywords

    E-Banking; E-banking Frauds Prevention; Internet Banking Security; Fraud Prevention; Critical Success Factors;
    All these keywords.

    JEL classification:

    • E58 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit - - - Central Banks and Their Policies

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