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Consumers Intention to Use a Single Platform E-Payment System: A Study Among Malaysian Internet and Mobile Banking Users

Author

Listed:
  • CHIN, LAI POEY

    (UNITEN, Putrajaya Campus, Jalan IKRAM-UNITEN, 43000 Kajang, Selangor)

  • AHMAD, ZAINAL ARFFIN

    (UNITEN, Putrajaya Campus, Jalan IKRAM-UNITEN, 43000 Kajang, Selangor)

Abstract

This study seeks to explore Malaysian Internet and Mobile banking consumers’ in adopting a single platform E-payment system using TAM model. This research seeks to investigate whether convenience and design influence perceived ease of use and perceived usefulness. We also investigated the relationship between perceived ease of use, perceived usefulness and perceived risk with consumers’ intention to use one single platform that integrates card, internet and mobile. Respondents who used both the Internet and Mobile banking were selected to participate in the survey. AMOS version 22.0 was used to analyze the data. The empirical results suggest that convenience, design, perceived risk, perceived usefulness and perceived ease of use influence consumers’ intention to use single platform E-payment system. Therefore, convenience, design, perceived risk, perceived usefulness and perceived ease of use should be taken into consideration when designing E-payment system in order to increase the Internet and Mobile banking consumers’ intention to use.

Suggested Citation

  • Chin, Lai Poey & Ahmad, Zainal Arffin, 2015. "Consumers Intention to Use a Single Platform E-Payment System: A Study Among Malaysian Internet and Mobile Banking Users," Journal of Internet Banking and Commerce, , vol. 20(01), pages 01-13, April.
    • Handle: RePEc:ris:joibac:0221
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    More about this item

    Keywords

    Banking; TAM; Single Platform E-payment; Internet and Mobile banking users; Consumers’ Intention to use;
    All these keywords.

    JEL classification:

    • A11 - General Economics and Teaching - - General Economics - - - Role of Economics; Role of Economists

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