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The Moderating Role Of Service Recovery Performance On The Relationship Between Teamwork And Job Satisfaction: A Study Of Singaporean Banking Industry

Author

Listed:
  • Gopalan, Visuanathan

    (SRM Institute of Science and Technology, India)

Abstract

Singapore is recently facing a tremendous increase in the number of banking companies. Relevantly, this study researched the impact of teamwork on job satisfaction, and investigated the moderating role of service recovery performance on the link between teamwork and job satisfaction among employees in banking sector in Singapore. This study adopted quantitative method, while data were obtained using research questionnaire disseminated to employees working in banking companies in Singapore. Analysis was executed with the IBM SPSS software. The results show that teamwork has significant impacts on job satisfaction through service recovery performance as moderator. The contribution of this study includes providing a theoretical explanation concerning the association between teamwork and service recovery performance alongside its associated outcomes. Moreover, the findings showed that working in team will lead the managers and management to a new dimension with holistic approach in the job satisfaction arena. Based on the study findings, practical and theoretical implications were discussed.

Suggested Citation

  • Gopalan, Visuanathan, 2019. "The Moderating Role Of Service Recovery Performance On The Relationship Between Teamwork And Job Satisfaction: A Study Of Singaporean Banking Industry," Journal of Internet Banking and Commerce, , vol. 24(02), pages 01-14, August.
    • Handle: RePEc:ris:joibac:0035
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    More about this item

    Keywords

    Teamwork; Service Recovery Performance; Job Satisfaction; Singapore;
    All these keywords.

    JEL classification:

    • A11 - General Economics and Teaching - - General Economics - - - Role of Economics; Role of Economists

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