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Servant Leadership and Employee satisfaction in the Hospitality Industry in South Africa

Author

Listed:
  • Mankgele, Khutso Pitso

    (Department of Social Science Education and Economic Management Education, University of Limpopo, Sovenga 0727, South Africa)

  • Fatoki, Olawale

    (Department of Business Management, University of Limpopo, Sovenga 0727, South Africa)

Abstract

The main objective of this study was to investigate the impact of servant leadership on employee’s satisfaction in the hospitality industry. A quantitative approach was used, and a self-administered questionnaire was employed during the data collection process. Correlation and regression analyses were performed to determine the relationship between servant leadership and employee’s satisfaction. The Cronbach’s alpha was used as a measure of reliability. The results of the study revealed that servant leadership significantly positively impacts on employee’s satisfaction in the hospitality industry. While existing studies have explored the indirect effect of servant leadership on employee attitudes through diversity climate, this study investigated the impact of servant leadership on employee’s satisfaction in the hospitality industry. Recommendations to improve the leadership in the hospitality are suggested. These recommendations offered meaningful insights into hotel owners, government, nongovernment organisations and other organisations for the improvement of their businesses while providing room for future research studies.

Suggested Citation

  • Mankgele, Khutso Pitso & Fatoki, Olawale, 2023. "Servant Leadership and Employee satisfaction in the Hospitality Industry in South Africa," Journal of Economic and Social Development, Clinical Journals Press, vol. 10(02), pages 01-07, September.
    • Handle: RePEc:ris:joeasd:0040
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    More about this item

    Keywords

    Servant Leadership; Employee Satisfaction; Social Exchange Theory; Hotel Industry; South Africa;
    All these keywords.

    JEL classification:

    • A11 - General Economics and Teaching - - General Economics - - - Role of Economics; Role of Economists

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