IDEAS home Printed from https://ideas.repec.org/a/ris/joeasd/0007.html
   My bibliography  Save this article

Framing Antecedents of Last Mile Omni-Channel Distribution for a Retail Apparel Group

Author

Listed:
  • Mbhele, Thokozani Patmond

    (University of KwaZulu-Natal)

  • Rambaran, Sanjana

    (University of KwaZulu-Natal)

Abstract

The last mile has to deliver goods at the right time for business logistics services to enhance the seamless customer service experience. The paper examines challenges confronting retail omnichannel distribution in achieving effective last-mile fulfilment operations processes in an apparel group (organisation phase). It investigates how the last mile for demand-driven store replenishment influences the level of retailers’ order fulfilment (in full and on time) (environment phase). The paper also assesses integrated information systems’ contribution to brick-and-mortar and virtual omnichannel distribution networks to improve timeousness, order accuracy and fill rate (technology phase). A mixed method was employed, with a quantitative methodology using frequencies and binomial testing combined with subjective thematic analysis of qualitative data from interviews. A hundred and seventy-five questionnaires were administered with a response rate of 85%. The main findings are that the current order fulfilment process aligned with the last mile is effective regarding the fill rate, lead time and condition of orders delivered via store economy and store express.

Suggested Citation

  • Mbhele, Thokozani Patmond & Rambaran, Sanjana, 2024. "Framing Antecedents of Last Mile Omni-Channel Distribution for a Retail Apparel Group," Journal of Economic and Social Development, Clinical Journals Press, vol. 11(02), pages 01-22, September.
    • Handle: RePEc:ris:joeasd:0007
    as

    Download full text from publisher

    File URL: https://www.jesd-online.com/articles/framing-antecedents-of-last-mile-omnichannel-distribution-for-a-retail-apparel-group.pdf
    File Function: Full text
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sandy Q. Qu & John Dumay, 2011. "The qualitative research interview," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 8(3), pages 238-264, August.
    2. Rameshwar Dubey & Angappa Gunasekaran & David J. Bryde & Yogesh K. Dwivedi & Thanos Papadopoulos, 2020. "Blockchain technology for enhancing swift-trust, collaboration and resilience within a humanitarian supply chain setting," International Journal of Production Research, Taylor & Francis Journals, vol. 58(11), pages 3381-3398, June.
    3. Philip Anderson, 1999. "Perspective: Complexity Theory and Organization Science," Organization Science, INFORMS, vol. 10(3), pages 216-232, June.
    4. Bjørgen, Astrid & Seter, Hanne & Kristensen, Terje & Pitera, Kelly, 2019. "The potential for coordinated logistics planning at the local level: A Norwegian in-depth study of public and private stakeholders," Journal of Transport Geography, Elsevier, vol. 76(C), pages 34-41.
    5. Beck, Norbert & Rygl, David, 2015. "Categorization of multiple channel retailing in Multi-, Cross-, and Omni†Channel Retailing for retailers and retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 27(C), pages 170-178.
    6. Bergmann, Felix M. & Wagner, Stephan M. & Winkenbach, Matthias, 2020. "Integrating first-mile pickup and last-mile delivery on shared vehicle routes for efficient urban e-commerce distribution," Transportation Research Part B: Methodological, Elsevier, vol. 131(C), pages 26-62.
    7. Bjørgen, Astrid & Bjerkan, Kristin Ystmark & Hjelkrem, Odd Andre, 2021. "E-groceries: Sustainable last mile distribution in city planning," Research in Transportation Economics, Elsevier, vol. 87(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Saghiri, Soroosh & Wilding, Richard & Mena, Carlos & Bourlakis, Michael, 2017. "Toward a three-dimensional framework for omni-channel," Journal of Business Research, Elsevier, vol. 77(C), pages 53-67.
    2. Ly, Kim Cuong & Liu, Hong & Opong, Kwaku, 2017. "Who acquires whom among stand-alone commercial banks and bank holding company affiliates?," International Review of Financial Analysis, Elsevier, vol. 54(C), pages 144-158.
    3. Cai, Ya-Jun & Lo, Chris K.Y., 2020. "Omni-channel management in the new retailing era: A systematic review and future research agenda," International Journal of Production Economics, Elsevier, vol. 229(C).
    4. Salar Hussain & Arjumand Bano Soomro & Arifa Bhutto & Sobia Shah & Shazia Shahab Shaikh, 2019. "Impacting Factors on the Employees’ Performance during Acquisitions: A Study on KASB Bank into Bank Islami Pakistan Ltd," International Business Research, Canadian Center of Science and Education, vol. 12(4), pages 123-129, April.
    5. Ellinas, Christos & Allan, Neil & Johansson, Anders, 2016. "Project systemic risk: Application examples of a network model," International Journal of Production Economics, Elsevier, vol. 182(C), pages 50-62.
    6. Reid, Gavin C. & Smith, Julia A., 2009. "A coevolutionary analysis of organisational systems and processes: Quantitative applications to information system dynamics in small entrepreneurial firms," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 20(6), pages 762-781.
    7. Hajdas, Monika & Radomska, Joanna & Silva, Susana C., 2022. "The omni-channel approach: A utopia for companies?," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
    8. Mello, Rodrigo & Erro-Garcés, Amaya & Dickmann, Michael & Brewster, Chris, 2025. "A potential paradigm shift in global mobility? The impact of the COVID-19 pandemic," International Business Review, Elsevier, vol. 34(1).
    9. Carlos León, 2020. "Banks in Colombia: How Homogeneous Are They?," Revista de Economía del Rosario, Universidad del Rosario, vol. 23(2), pages 1-32, December.
    10. Ravula, Prashanth & Bhatnagar, Amit & Ghose, Sanjoy, 2020. "Antecedents and consequences of cross-effects: An empirical analysis of omni-coupons," International Journal of Research in Marketing, Elsevier, vol. 37(2), pages 405-420.
    11. Haarhaus, Tim & Liening, Andreas, 2020. "Building dynamic capabilities to cope with environmental uncertainty: The role of strategic foresight," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    12. Arianna Dal Forno & Ugo Merlone, 2021. "Envy effects on conflict dynamics in supervised work groups," Decisions in Economics and Finance, Springer;Associazione per la Matematica, vol. 44(2), pages 755-779, December.
    13. Li, Jing & Liu, XiaoWen, 2024. "An agent-based simulation model for analyzing and optimizing omni-channel retailing operation decisions," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    14. Muthaffar, Aisha & Vilches-Montero, Sonia, 2023. "Empowering retailers: A bounded rationality perspective to enhancing omnichannel journey satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    15. Gao, Mengjia & Huang, Lin, 2021. "Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    16. Rameshwar Dubey & David J. Bryde & Cyril Foropon & Gary Graham & Mihalis Giannakis & Deepa Bhatt Mishra, 2022. "Agility in humanitarian supply chain: an organizational information processing perspective and relational view," Annals of Operations Research, Springer, vol. 319(1), pages 559-579, December.
    17. Mary Uhl‐Bien, 2021. "Complexity and COVID‐19: Leadership and Followership in a Complex World," Journal of Management Studies, Wiley Blackwell, vol. 58(5), pages 1400-1404, July.
    18. Shu-Lun Mak & Yiu-Man Wong & Kin-Chung Ho & Chi-Chung Lee, 2022. "Contemporary Green Solutions for the Logistics and Transportation Industry—With Case Illustration of a Leading Global 3PL Based in Hong Kong," Sustainability, MDPI, vol. 14(14), pages 1-15, July.
    19. Zhang, Ruijuan & Dai, Ying & Yang, Fei & Ma, Zujun, 2024. "A cooperative vehicle routing problem with delivery options for simultaneous pickup and delivery services in rural areas," Socio-Economic Planning Sciences, Elsevier, vol. 93(C).
    20. Velina Kazandzhieva, 2020. "Distribution Of Tourism Services In Omnichannel Retailing," Anniversary Scientific Conference with International Participation TOURISM AND CONNECTIVITY 2020, University publishing house "Science and Economics", University of Economics - Varna, issue 1, pages 335-343, October.

    More about this item

    Keywords

    Last Mile; Omni-Channel Distribution; TOE Framework; Order Fulfilment;
    All these keywords.

    JEL classification:

    • A11 - General Economics and Teaching - - General Economics - - - Role of Economics; Role of Economists

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ris:joeasd:0007. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marijan Cingula (email available below). General contact details of provider: http://www.eclinicalsci.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.