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Electronic-Banking Services: A Study on Selected Commercial Banks in Bangladesh

Author

Listed:
  • Hossain, Md. Motahar

    (UITS)

  • Irin, Dilara

    (UITS)

  • Islam, Md. Shajedul

    (UITS)

  • Saha, Sumi

    (Rajshahi University)

Abstract

E-Banking as the wave of the future, provides enormous benefits to consumers in terms of cost of transactions, either through internet, telephone or other electronic delivery channels. E-Banking is now widely practiced in Bangladesh. There are various types of e-banking services like SMS banking, Tele Banking, Push and Pull services, ATM, Fast Track etc. that have been introduced by the commercial banks in Bangladesh. This study attempts to explore various forms and characteristics of e-banking and finds out the merits and demerits of e-banking in selected commercial banks of our country. The major findings of the study show that all the commercial banks selected for the study have been practicing e-banking successfully and Dutch-Bangla Bank Ltd. is providing electronic banking services more effectively than other commercial banks selected in this study. Besides, there is a positive impact of e-banking on the socio-economic development in Bangladesh. There should be diversification of such activities in rural areas of Bangladesh.

Suggested Citation

  • Hossain, Md. Motahar & Irin, Dilara & Islam, Md. Shajedul & Saha, Sumi, 2013. "Electronic-Banking Services: A Study on Selected Commercial Banks in Bangladesh," Asian Business Review, Asian Business Consortium, vol. 3(1), pages 53-62.
    • Handle: RePEc:ris:asbure:0123
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    Cited by:

    1. Daha Tijjani Abdurrahaman & Maimuna Saad Sharubutu & Tasiu Tijjani Sabiu & Sa'adatu Balarabe Adam & Mohammed Gaddafi Ibrahim & Ama Aka Udu, 2021. "Examining the Determinants of eBanking Adoption: Evidence from Nigeria," Technium Social Sciences Journal, Technium Science, vol. 22(1), pages 463-482, August.

    More about this item

    Keywords

    E-Banking; ATM; Push and Pull services; Commercial Banks;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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