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Total Quality Management as a Tool for Decision Making

Author

Listed:
  • Sabur, Md. Abdus

    (Govt. Titumir College)

Abstract

TQM means keeping the organization running smoothly with continuous input from our owners/customers. The major components of TQM are quality information, rewards for results, cooperation, secured jobs, fairness, equitable compensation, employees ownership stake etc the guiding principles are customer satisfaction safety, elimination of errors and defects, continuous improvement, employee empowerment etc The major constraints are lack of top management support, commitment, over dependence on computerized quality control, no market research, management by fear etc .

Suggested Citation

  • Sabur, Md. Abdus, 2013. "Total Quality Management as a Tool for Decision Making," Asian Business Review, Asian Business Consortium, vol. 3(2), pages 113-118.
    • Handle: RePEc:ris:asbure:0115
    as

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    More about this item

    Keywords

    Quality; ISO Standard; Global Market; Overseas Market; Manager; Corporate; JIT; Front Line Workers;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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