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Incidence of Job Satisfaction in the Servers Performance of the Financial Management Department of ULEAM University

Author

Listed:
  • Denny Fortty Barberan

    (Universidad Laica Eloy Alfaro de Manabi)

  • Maria Ines Zambrano Zambrano

    (Universidad Tecnica de Manabi)

  • Matilde Flores Urbaez

    (Universidad Tecnica de Manabi)

Abstract

The objective of this research is to determine the incidence of job satisfaction in the performance of the servers of the Financial Department of the Secular Eloy Alfaro de Manabi University, in Ecuador. A questionnaire was applied to a sample of 19 servers of the aforementioned institution to determine their level of job satisfaction. The results revealed that the respondents did not assign positive values to the following dimensions of job satisfaction: structure, salary, working conditions, welfare conditions and leadership. They assigned positive values to the content dimensions of the work; values and customs and interpersonal relationships. The results indicated that 63.17% was placed in the Very Good Category according to the final assessment scale established in the Public Service Law; and 31% in the Excellent Category. It is concluded that despite not being satisfied with the structure, salary, working conditions, welfare conditions and leadership, the work performance of the sample of servers of the Financial Department of the university mentioned above is between very good and excellent, which indicates that job dissatisfaction for this group of individuals does not have a negative impact on their job performance.

Suggested Citation

  • Denny Fortty Barberan & Maria Ines Zambrano Zambrano & Matilde Flores Urbaez, 2019. "Incidence of Job Satisfaction in the Servers Performance of the Financial Management Department of ULEAM University," Revista Internacional de Gestión del Conocimiento y la Tecnología (GECONTEC), Revista Internacional de Gestión del Conocimiento y la Tecnología (GECONTEC), vol. 7(1), pages 1-21, May.
    • Handle: RePEc:rge:journl:v:7:y:2019:i:1:p:1-21
    DOI: 10.5281/zenodo.7507540
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    More about this item

    Keywords

    Job satisfaction; Job performance; Secular University Eloy Alfaro de Manabi; Universidad Laica Eloy Alfaro de Manabi;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • D8 - Microeconomics - - Information, Knowledge, and Uncertainty
    • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty

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