IDEAS home Printed from https://ideas.repec.org/a/rej/journl/v20y2017i66p35-42.html
   My bibliography  Save this article

TQM – A Factor for Tourism Competitiveness

Author

Listed:
  • Mihaela Gabriela Belu
  • Ramona-Iulia ÈšarÈ›avulea (Dieaconescu)
  • Ana Maria Marinoiu
  • Radu Filip

Abstract

In a more globalized world, with the rise of the importance of tourism in the global economy (its share in GDP) and the growing competition on the market of global tourism, providing quality tourist products represent a desideratum recognized by all the actors involved in activities in the field. In this context, the Total Quality Management (TQM) concept should be a very important tool to be used in this sector. The latest report published in 2017 by World Economic Forum was a valuable source of information for the level of quality of touristic services in Romania and a starting point for our research. The objectives of this paper are to examine the present quality of Romanian touristic services, the place of TQM in the business strategy of Romanian companies, the advantages of implementing TQM and the measures proposed to raise the quality of touristic services in Romania. The research methodology is based on a questionnaire applied to 300 employees from the tourism sector in Romania and the results demonstrate the role and importance of TQM in increasing the quality of touristic services in Romania.

Suggested Citation

  • Mihaela Gabriela Belu & Ramona-Iulia ÈšarÈ›avulea (Dieaconescu) & Ana Maria Marinoiu & Radu Filip, 2017. "TQM – A Factor for Tourism Competitiveness," Romanian Economic Journal, Department of International Business and Economics from the Academy of Economic Studies Bucharest, vol. 20(66), pages 35-42, December.
    • Handle: RePEc:rej:journl:v:20:y:2017:i:66:p:35-42
    as

    Download full text from publisher

    File URL: http://www.rejournal.eu/sites/rejournal.versatech.ro/files/articole/2017-12-27/3489/2-belu.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    competitiveness; quality; total quality management;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rej:journl:v:20:y:2017:i:66:p:35-42. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Radu Lupu (email available below). General contact details of provider: https://edirc.repec.org/data/frasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.