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Social interaction as a method to solve non-performing loan in bank X of Medan Area, Indonesia

Author

Listed:
  • Eben Ezer Pasaribu

    (Master of Sociology Study Program, Universitas Sumatera Utara, Medan, Indonesia)

  • Zulkili Lubis

    (Department of Anthropology, Universitas Sumatera Utar, Medan, Indonesia)

  • Zulkifli Zulkifli

    (Department ofState Administration, Universitas Sumatera Utara, Medan, Indonesia)

  • Rizabuana Ismail

    (Master of Sociology Study Program, Universitas Sumatera Utara, Medan, Indonesia)

  • Henry Sitorus

    (Master of Sociology Study Program, Universitas Sumatera Utara, Medan, Indonesia)

Abstract

Clients’ non-performing loan is one of the problems faced by a Bank. The differences in character, culture, and people’s socio-economy influence a Bank, through its collectors, to solve the problem of this non-performing loan. The objective of this research was to find out social interaction done by Bank X in solving the non-performing loans of non-performing clients. The research used a qualitative method. The data were gathered by conducting interviews with nine informants – five clients, one collector, and three managers of Bank X in the area of Medan. The result of the research showed that in solving non-performing loan, Bank X did social interaction approach by conducting cooperation in achieving Agreement between collectors and clients, accommodation by understanding clients’ socio-cultural character in order to adjust to clients and to decrease the tension, and contravention by disgracing clients in front of their neighbors. Key Words:Social Interaction, Non-Performing Loans, Client, Collector

Suggested Citation

  • Eben Ezer Pasaribu & Zulkili Lubis & Zulkifli Zulkifli & Rizabuana Ismail & Henry Sitorus, 2019. "Social interaction as a method to solve non-performing loan in bank X of Medan Area, Indonesia," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 8(6), pages 287-291, October.
    • Handle: RePEc:rbs:ijbrss:v:8:y:2019:i:6:p:287-291
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