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Talent management: A recipe for public service delivery in the fourth industrial revolution

Author

Listed:
  • Elvin Shava

    (University of Johannesburg)

  • Shikha Vyas Doorgapersad

    (University of Johannesburg)

Abstract

The article was based on an interpretive paradigm, which adopts a qualitative desktop review approach. Various document sources that inform 4IR and talent management within the local government context in South Africa were employed. The two cities of Johannesburg and Ekurhuleni were used as case studies to examine their talent management strategies in the 4IR. The analysis of documents has shown that the 4IR can enable accelerated delivery of services; increase access to services; improve community participation; and more significant social accountability. Nevertheless, some municipalities in South Africa do not have enough resources and skills capacity to implement ICT/4IR measures to improve services; hence managing talent in key technical jobs has become an impediment. The absence of institutional readiness among local municipalities is a huge deterrent to managing talent needed to drive service delivery in the 4IR. The study concludes that to achieve efficient public service delivery within the 4IR, local municipalities should retain talent to manage the digital technologies that demand skilled expertise. The article recommends the government develop policies that offer guidance to local municipalities on managing specified sets of talents that are deemed crucial to enhancing socio-economic development in the 4IR. Key Words:Talent Management, Public service delivery, Fourth Industrial Revolution

Suggested Citation

  • Elvin Shava & Shikha Vyas Doorgapersad, 2021. "Talent management: A recipe for public service delivery in the fourth industrial revolution," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(8), pages 138-148, December.
    • Handle: RePEc:rbs:ijbrss:v:10:y:2021:i:8:p:138-148
    DOI: 10.20525/ijrbs.v10i8.1504
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    References listed on IDEAS

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    1. Ibeh, Kevin & Debrah, Yaw A., 2011. "Female talent development and African business schools," Journal of World Business, Elsevier, vol. 46(1), pages 42-49, January.
    2. Oyebanjo Ogunlela & Robertson Tengeh, 2021. "The fourth industrial revolution and the future of entrepreneurial university in South Africa," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(3), pages 91-100, April.
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    Cited by:

    1. Elvin Shava & Shikha Vyas-Doorgapersad, 2022. "Fostering digital innovations to accelerate service delivery in South African Local Government," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(2), pages 83-91, March.

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