Customer Satisfaction and Loyalty: A Case Study from the Banking Sector
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DOI: 10.18267/j.cebr.60
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References listed on IDEAS
- Stewart Pearson, 1996. "Building Business Brands Directly," Palgrave Macmillan Books, in: Building Brands Directly, chapter 15, pages 348-366, Palgrave Macmillan.
- Stewart Pearson, 1996. "Building Brands Directly," Palgrave Macmillan Books, Palgrave Macmillan, number 978-1-349-13771-8, December.
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Cited by:
- Vjosa Fejza & Ramiz Livoreka & Hykmete Bajrami, 2017. "Analyzing Consumer Behavior In Banking Sector Of Kosovo," Eurasian Journal of Business and Management, Eurasian Publications, vol. 5(4), pages 33-48.
- Tantri Yanuar Rahmat Syah & Patrick Christian Alimwidodo & Lovinda Lianti & Holila Hatta, 2022. "Perceived Price as Antecedent of Satisfaction and Loyalty: Learn from Fast Food Multinational Restaurants in Indonesia," Central European Business Review, Prague University of Economics and Business, vol. 2022(4), pages 63-84.
- Jan Rožek & Miroslav Karlíček, 2014. "Customer Lifetime Value as the 21st Century Marketing Strategy Approach," Central European Business Review, Prague University of Economics and Business, vol. 2014(2), pages 28-35.
- Vjosa Fejza & Vivianit Fejza & Gëzim Ademi & Nail Reshidi & Saranda Kajtazi, 2017. "Analyzing Basketball Fans’ Behavior in Basketball Super League of Kosova," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 7(4), pages 1-4.
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More about this item
Keywords
Customer satisfaction; customer loyalty; basic service; advanced service;All these keywords.
JEL classification:
- G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
- M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising
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