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Utilizarea Sase Sigma in administratia publica

Author

Listed:
  • Larisa-Florentina BADEA (BUTNARIU)

    (Școala Națională de Studii Politice și Administrative, Bucureşti, România)

Abstract

In prezent sistemul administrativ romanesc trece printr-o criza fara precedent odata cu raspandirea la nivel global al coronavirusului Sars- Cov II, moment pentru care institutiile publice nu au fost pregatite sa asigure cererile si nevoile tuturor cetatenilor. In ciuda faptului ca o parte dintre serviciile publice pot fi solicitate prin intermediul platformelor online ale institutiilor (fapt benefic pentru perioada starii urgenta in care programul cu publicul a fost inchis), nu toti cetatenii au acces la internet. In cadrul acestei lucrari imi propun sa analizez modul in care utilizarea metodei Six Sigma si a instrumentelor sale in cadrul administratiei publice poate eficientiza procesul administrativ in ceea ce priveste inregistrarea si rezolvarea cererilor cetatenilor in contextul imposibilitatii deplasarii acestora la sediul institutiei si a utilizarii unei platforme online. Astfel, cu ajutorul Sase Sigma poate fi implementata o strategie de pregatire a institutiilor publice pentru situatiile de criza prin instruirea functionarilor publici pentru o mai buna gestionare a cererilor si problemelor cetatenilor (atat la nivel online, cat si la ghiseu).

Suggested Citation

  • Larisa-Florentina BADEA (BUTNARIU), 2020. "Utilizarea Sase Sigma in administratia publica," Smart Cities International Conference (SCIC) Proceedings, Smart-EDU Hub, Faculty of Public Administration, National University of Political Studies & Public Administration, vol. 8, pages 27-35, November.
    • Handle: RePEc:pop:procee:v:8:y:2020:p:27-35
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    More about this item

    Keywords

    Șase Sigma; administrație publică; eficiență; proces; strategie;
    All these keywords.

    JEL classification:

    • O35 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Social Innovation

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