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Satisfaction and associated factors towards inpatient health care services among adult patients at Pawie General Hospital, West Ethiopia

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  • Tesgera Begize Aga
  • Yohannes Mulu Ferede
  • Enyew Getaneh Mekonen

Abstract

Introduction: Improving the quality of services is the primary goal of the Ethiopia reform program to satisfy patients. Patient satisfaction is an attitude resulting from a person’s general orientation towards a total experience of health care. According to world health organization consumer satisfaction is playing an increasingly important role in the quality of care reforms and health-care delivery more generally. Objective: To assess patient’s satisfaction and associated factors with health care services among admitted patients in Pawie General Hospital, Benishangul Gumuze Region, West Ethiopia, 2020 Methods: Institution based cross-sectional study was conducted among adult patients admitted to Pawie General Hospital. A systematic random sampling technique was employed to recruit 334 participants and a structured interviewer-administered questionnaire was used to collect data. Data were entered into Epi Data version 3.1, analyzed using SPSS version 23, and presented in tables and graphs. Bivariable and multivariable logistic regressions were computed to identify factors associated with patient satisfaction. P-values

Suggested Citation

  • Tesgera Begize Aga & Yohannes Mulu Ferede & Enyew Getaneh Mekonen, 2021. "Satisfaction and associated factors towards inpatient health care services among adult patients at Pawie General Hospital, West Ethiopia," PLOS ONE, Public Library of Science, vol. 16(4), pages 1-11, April.
    • Handle: RePEc:plo:pone00:0249168
    DOI: 10.1371/journal.pone.0249168
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    References listed on IDEAS

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    1. Randa Hemadeh & Rawan Hammoud & Ola Kdouh & Tarek Jaber & Lea Ammar, 2019. "Patient satisfaction with primary healthcare services in Lebanon," International Journal of Health Planning and Management, Wiley Blackwell, vol. 34(1), pages 423-435, January.
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