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Development of a Brief Instrument for Assessing Healthcare Employee Satisfaction in a Low-Income Setting

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  • Rachelle Alpern
  • Maureen E Canavan
  • Jennifer T Thompson
  • Zahirah McNatt
  • Dawit Tatek
  • Tessa Lindfield
  • Elizabeth H Bradley

Abstract

Background: Ethiopia is one of 57 countries identified by the World Health Report 2006 as having a severely limited number of health care professionals. In recognition of this shortage, the Ethiopian Federal Ministry of Health, through the Ethiopian Hospital Management Initiative, prioritized the need to improve retention of health care workers. Accordingly, we sought to develop the Satisfaction of Employees in Health Care (SEHC) survey for use in hospitals and health centers throughout Ethiopia. Methods: Literature reviews and cognitive interviews were used to generate a staff satisfaction survey for use in the Ethiopian healthcare setting. We pretested the survey in each of the six hospitals and four health centers across Ethiopia (98% response rate). We assessed content validity and convergent validity using factor analysis and examined reliability using the Cronbach alpha coefficients to assess internal consistency. The final survey was comprised of 18 questions about specific aspects of an individual's work and two overall staff satisfaction questions. Results: We found support for content validity, as data from the 18 responses factored into three factors, which we characterized as 1) relationship with management and supervisors, 2) job content, and 3) relationships with coworkers. Summary scores for two factors (relationship with management and supervisors and job content) were significantly associated (P-value,

Suggested Citation

  • Rachelle Alpern & Maureen E Canavan & Jennifer T Thompson & Zahirah McNatt & Dawit Tatek & Tessa Lindfield & Elizabeth H Bradley, 2013. "Development of a Brief Instrument for Assessing Healthcare Employee Satisfaction in a Low-Income Setting," PLOS ONE, Public Library of Science, vol. 8(11), pages 1-8, November.
    • Handle: RePEc:plo:pone00:0079053
    DOI: 10.1371/journal.pone.0079053
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    Cited by:

    1. Abdul Kadar Muhammad Masum & Md Abul Kalam Azad & Loo-See Beh, 2015. "Determinants of Academics' Job Satisfaction: Empirical Evidence from Private Universities in Bangladesh," PLOS ONE, Public Library of Science, vol. 10(2), pages 1-15, February.
    2. Runtang Meng & Jingjing Li & Yunquan Zhang & Yong Yu & Yi Luo & Xiaohan Liu & Yanxia Zhao & Yuantao Hao & Ying Hu & Chuanhua Yu, 2018. "Evaluation of Patient and Medical Staff Satisfaction regarding Healthcare Services in Wuhan Public Hospitals," IJERPH, MDPI, vol. 15(4), pages 1-17, April.
    3. Abdul Kadar Muhammad Masum & Md Abul Kalam Azad & Kazi Enamul Hoque & Loo-See Beh, 2015. "Domestic Banks in Bangladesh Could Ensure Efficiency by Improving Human Resource Management Practices," PLOS ONE, Public Library of Science, vol. 10(7), pages 1-17, July.

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