Quality Assurance in Higher Education Using Business Intelligence Technology

The quality of higher education is of particular importance for the development and progress of modern society. Modern higher education institutions aim to improve their services, and establish a system of continuous quality assurance. Within the framework of the European Standards and Guidelines for Quality Assurance, Standard 1.6 requires the implementation of information systems for efficient management of study programs and other activities. During the phase of problem analysis and objectives, in regard to the application of information systems at the University "Dzemal Bijedic", the existence of heterogeneous internal and external data sources was established. In modern management, data is considered a key resource necessary for the survival and development of the institution. Accordingly, the research focus is on the development of models of business intelligence systems that will be based on existing data sources. This system would primarily be used to support internal quality assurance at the University, as well as management support for timely and optimal decision making process. This paper presents the tools and technology of business intelligence, and through practical example demonstrates the possibilities of the system.