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Benefits Realisation Of An It Implementation In A Bank: A Case Study Using Bms

Author

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  • Jesualdo Fernandes

    (ISEG - Lisbon School of Economics and Management, Universidade de Lisboa, Portugal)

  • Mario Caldeira

    (ISEG - Lisbon School of Economics and Management, Universidade de Lisboa, Portugal)

Abstract

World-wide investments in information systems and information technology (IS/IT) have been increasing over the years. Despite this, research has shown that it is uncertain whether IS/IT investments, in large organizations, return significant business value (Caldeira et al., 2012; Ward and Daniel, 2012; Hesselmann, Ahlemann and Böhl, 2015). Although there are several methods and frameworks developed to help organizations obtaining business benefits from the implementation of information systems, evidence has shown that the level of usage of those models and frameworks is relatively low (Lin and Pervan, 2003; Hallikainen et al., 2006). The purpose of this project is to analyse the Cranfield Benefits Management method and develop a software tool (BMS - Benefits Management System) that facilitates its use in organizations. A case study reporting the use of the software tool in a large Portuguese retail bank is also presented. Classification- JEL:

Suggested Citation

  • Jesualdo Fernandes & Mario Caldeira, 2019. "Benefits Realisation Of An It Implementation In A Bank: A Case Study Using Bms," Portuguese Journal of Management Studies, ISEG, Universidade de Lisboa, vol. 24(2), pages 79-94.
    • Handle: RePEc:pjm:journl:v:xxiv:y:2019:i:2:p:79-94
    DOI: 10.5455/EJMS/5817/2019
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