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The Role of Emotions in Organizational Behaviour

Author

Listed:
  • Blanca Grama

    ("Lucian Blaga" University of Sibiu, Romania)

  • Daniela Boţone

    ("Lucian Blaga" University of Sibiu, Romania)

Abstract

According to the specialized literature from the field of organizational and economic psychology, the work group is defined as two or more persons who interact and pursue common goals, have stable relationships, are to some extent interdependent and realize they are in fact part of the group. Work in an organization takes a third form, i.e. emotional work/emotional labour: emotional labour reflects the management of emotions. This happens through mental effort, sometimes consciously, sometimes not, and its purpose is the change of personal feelings or emotions, so that these are in accordance with the "emotional rules" established by the formal group’s norms, having a higher or lower intensity, on a shorter or longer period, instantly or slowly. Identity confusion, socio-professional stress, professional dissatisfaction, organizational silence are just a few of the negative effects of emotional labour, respectively of the discrepancy between the required emotion and the emotion experienced in reality by the employees of a large number of organizations.

Suggested Citation

  • Blanca Grama & Daniela Boţone, 2009. "The Role of Emotions in Organizational Behaviour," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 9(3), pages 315-320.
    • Handle: RePEc:pet:annals:v:9:i:3:y:2009:p:315-320
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    Cited by:

    1. Andreea Fortuna Schiopu, 2015. "Use of Emotional Labor in Day-to-Day Interactions with Managers and Colleagues," Proceedings of International Academic Conferences 2503895, International Institute of Social and Economic Sciences.
    2. Daniela Nicoleta BOTONE, 2019. "The Emotional Work And Locus Of Control In The Case Of Romanian Nurses," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 21, pages 237-242, December.

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