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Keying and Role Play in Business Communication: Gender, Age and Race Cues

Author

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  • Gabriela Dumbravă

    (University of Petrosani, Romania)

Abstract

This study comes as a sequel to other two papers published in this journal in 2010 and 20121 being part of a larger research that approaches business communication from the perspective of Goffman’s theory of the relational dimension of meaning. The paper starts from the premise that meaning is generated within the context of each specific interaction, as a result of a culturally determined process of framing, during which inherited patterns of thought and behavior establish well defined positions from which the interlocutors perceive and respond to one another. It also aims at further analyzing the process of keying by identifying the paradigm shifts that individualize business encounters according to gender, age, and race cues, as well as the communication malfunctions induced by keying errors (misunderstandings, conflict and discrimination).

Suggested Citation

  • Gabriela Dumbravă, 2013. "Keying and Role Play in Business Communication: Gender, Age and Race Cues," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 13(1), pages 99-106.
    • Handle: RePEc:pet:annals:v:13:y:2013:i:1:p:99-106
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    More about this item

    Keywords

    framing; keying; business communication; role play; gender; age; race; discrimination;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness

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