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TQM And Business Excellence

Author

Listed:
  • Andreea Ionică

    (University of Petrosani, Romania)

  • Virginia Băleanu

    (University of Petrosani, Romania)

  • Eduard Edelhauser

    (University of Petrosani, Romania)

  • Sabina Irimie

    (University of Petrosani, Romania)

Abstract

Our paper discuss the „hot” topic of Business Excellence (BE) aiming to highlight and clarify the connections with Total Quality Management (TQM). Thus, we describe the quality movement from inspection to statistical quality control and the „Japanese Age” of quality followed then by Total Quality Control (TQC) and TQM developments that drived to the models of BE. After that, we present some perspectives of defining the excellence at national and international level and an overview of BE models with focus on the referential ones. Finally, we attempt to sketch the coordinates of the "journey" through TQM towards excellence in Romania.

Suggested Citation

  • Andreea Ionică & Virginia Băleanu & Eduard Edelhauser & Sabina Irimie, 2010. "TQM And Business Excellence," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 10(4), pages 125-134.
    • Handle: RePEc:pet:annals:v:10:y:2010:i:4:p:125-134
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    More about this item

    Keywords

    Quality; Excellence; Total Quality Management; Business Excellence;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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