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The Role Of The Financial Information In The Tourism Services Quality Control

Author

Listed:
  • Bogdan Răvaş

    (University of Petrosani, Romania)

  • Alin Monea

    (University of Petrosani, Romania)

Abstract

The quality importance grew in such matter that some tourism units give a warranty for their services. In this way they try to keep their tourists which other way should try the competitor’s services. More than that, they receive this way a certain signal over the lacks of quality that can be repaired in a short period of time. Not last, the existence of the warranty motivates the staff to improve their work in order to avoid that the tourists should use the warranty against them. The quality control must be permanent and periodic. In this way the responsible can orient his action on a short term.

Suggested Citation

  • Bogdan Răvaş & Alin Monea, 2010. "The Role Of The Financial Information In The Tourism Services Quality Control," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 10(1), pages 319-326.
    • Handle: RePEc:pet:annals:v:10:y:2010:i:1:p:319-326
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    More about this item

    Keywords

    information; tourism; quality; control; management; performance;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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