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Impact of workers’ competence on their performance in the Malaysian private service sector

Author

Listed:
  • Rahmah Ismail

    (School of Economics, Faculty of Economics and Business Universiti Kebangsaan Malaysia, Malaysia.)

  • Syahida Zainal Abidin

    (School of Economics, Faculty of Economics and Business Universiti Kebangsaan Malaysia, Malaysia.)

Abstract

Malaysia has to address the challenges of globalization to become a developed nation by year 2020. Changing economy to one that is based on knowledge-economy and enhanced importance of the service sector needs a competitive workforce with high performance and capability. This article analyses the impact of workers’ competence towards their performance in the private service sector. The analysis is based on a sample of 1136 workers who are either executive, manager or professional from three service sub-sectors, namely, education, health and information and communication technology (ICT) in Selangor, Federal Territory of Kuala Lumpur, Penang and Johor collected in 2007/2008. In this analysis, Workers’ Performance Index (WPI) and Workers’ Competence Index (WCI) are developed and subsequently used to analyze factors determining workers’ performance in the selected service sector. The results show that workers’ competence has significant influence towards workers’ performance. Besides that, human capital and workers’ characteristics also determine workers’ performance in the service sector.

Suggested Citation

  • Rahmah Ismail & Syahida Zainal Abidin, 2010. "Impact of workers’ competence on their performance in the Malaysian private service sector," Business and Economic Horizons (BEH), Prague Development Center, vol. 2(2), pages 25-36, July.
    • Handle: RePEc:pdc:jrnbeh:v:2:y:2010:i:2:p:25-36
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    Citations

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    Cited by:

    1. Tung-Hsien Wu & Shi-Ming Huang & Shaio Yan Huang & David C. Yen, 0. "The effect of competencies, team problem-solving ability, and computer audit activity on internal audit performance," Information Systems Frontiers, Springer, vol. 0, pages 1-16.
    2. Samir Ranjan Chatterjee & Cecil A.L. Pearson & Yi Liu, 2013. "Global Ambition and Human Resource Reorientation of Indian and Malaysian Managers: Some Indicative Empirical Evidence," Vision, , vol. 17(2), pages 105-117, June.
    3. Tung-Hsien Wu & Shi-Ming Huang & Shaio Yan Huang & David C. Yen, 2017. "The effect of competencies, team problem-solving ability, and computer audit activity on internal audit performance," Information Systems Frontiers, Springer, vol. 19(5), pages 1133-1148, October.

    More about this item

    Keywords

    Workers’ competence; workers’ performance; workers’ characteristics; service sector.;
    All these keywords.

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity

    Statistics

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