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The Necessity To Improve Quality In Higher Education Services. Case Of Romania

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  • Cristinel Constantin

    (Transilvania University of Brasov, Faculty of Economic Sciences and Business Administration)

Abstract

This paper is about the necessity to establish a quality management system in universities capable to improve the performance of these ones and to achieve the excellence in their current activities. The research objectives were to analyse the main trends of higher education services in Romania and to propose future strategies in line with the current orientations at the European level. The results of our research stress the necessity to improve the quality inside the higher education institutions as the education market become smaller year by year mainly due to the demographic changes. In this respect the EFQM Excellence Model could be used in the development of the Quality Management System.

Suggested Citation

  • Cristinel Constantin, 2013. "The Necessity To Improve Quality In Higher Education Services. Case Of Romania," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 8(1), pages 57-65, December.
    • Handle: RePEc:pcz:journl:v:8:y:2013:i:1:p:57-65
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    References listed on IDEAS

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    1. Martina Ferencová & Jana Jurková, 2012. "Process Pedagogical Approaches – A Tool To Reach Target Groups Of Universities," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 5(1), pages 294-304, June.
    2. Lucian Sîrb & Larisa Dragolea, 2013. "A Qualitative Approach In Terms Of Fuzzy Logic Related To The Excellence Achieving Within Managerial Process Of Personnel Selection," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 7(1), pages 48-57, June.
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