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Analysis Of Personnel Performance To Improve Quantity And Quality Services To The People

Author

Listed:
  • Ramin Bashir Khodaparasti

    (Urmia University, Faculty of Economics and Management, Iran)

Abstract

The purpose of this study, given the important role of different ways to improve the quality and quantity of public services by using best practices, share resources and ultimately increases efficiency and satisfaction of serving people. Our attempt to be analyzed both profit organizations and non-profits. Any organization at any level, in order to be viable, it should more accurately, and meet customer requirements and customer needs, and take into account their corporate policies. Therefore, in this paper, the model chi-square and a sample of 150 people, consisting of men and women in offices irrigation, municipal finance, and City Hall of Urmia (Iran) were used. The results of this study indicate that staff performance plays a significant role in improving the quality and quantity of services to the people

Suggested Citation

  • Ramin Bashir Khodaparasti, 2013. "Analysis Of Personnel Performance To Improve Quantity And Quality Services To The People," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 7(1), pages 79-88, June.
    • Handle: RePEc:pcz:journl:v:7:y:2013:i:1:p:79-88
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    References listed on IDEAS

    as
    1. Anatoliy G. Goncharuk, 2012. "Managing Enterprise Performance In The Food Industry," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 5(1), pages 91-106, June.
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    Cited by:

    1. Weronika Toszewska-Czerniej, 2015. "Knowledge Management Model," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 12(2), pages 180-190, December.

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    More about this item

    Keywords

    staff performance; quality; quantity; customer service; Iran;
    All these keywords.

    JEL classification:

    • E24 - Macroeconomics and Monetary Economics - - Consumption, Saving, Production, Employment, and Investment - - - Employment; Unemployment; Wages; Intergenerational Income Distribution; Aggregate Human Capital; Aggregate Labor Productivity

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