IDEAS home Printed from https://ideas.repec.org/a/pcz/journl/v13y2016i2p153-163.html
   My bibliography  Save this article

Website Content Quality In Terms Of Perceived Image Of Higher Education Institution

Author

Listed:
  • Robert Stefko

    (University of Presov in Presov, Faculty of Management)

  • Richard Fedorko

    (University of Presov in Presov, Faculty of Management)

  • Radovan Bacik

    (University of Presov in Presov, Faculty of Management)

Abstract

The main objective of the article is to clarify the importance of different types of website content found on websites of higher education institutions in relation to the image – reputation perceived by their students – customers based on the analysis. Specifically, the analysis focused on the content found in the sections Information about the study and News and events. The analysis focused on the higher education institution of economic and economic-management type that actively communicates with its existing students as well as prospective students online. The results of the analysis are based on responses from 400 respondents - 20.83 % of the total number of students studying at the selected educational institution. Based on the findings it can be concluded that the correlation coefficients found in both cases - contents of the website - were significantly low. In the case of the section "Information about the study” the analysis did not reveal a significant relationship between variables, however, in the case of the section "News events” the analysis found a positive relationship. This relationship was described using the regression equation. The results of the analysis should serve higher education institutions as a tool for better understanding of their target groups’ preferences in order to optimize online reputational management activities.

Suggested Citation

  • Robert Stefko & Richard Fedorko & Radovan Bacik, 2016. "Website Content Quality In Terms Of Perceived Image Of Higher Education Institution," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 13(2), pages 153-163, June.
  • Handle: RePEc:pcz:journl:v:13:y:2016:i:2:p:153-163
    as

    Download full text from publisher

    File URL: http://pjms.zim.pcz.pl/PDF/PJMS132/Website%20Content%20Quality%20in%20Terms%20of%20Perceived%20Image%20of%20Higher%20Education%20Institution.pdf
    Download Restriction: no

    File URL: http://pjms.zim.pcz.pl/-articles-13.2.php
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Al-Qeisi, Kholoud & Dennis, Charles & Alamanos, Eleftherios & Jayawardhena, Chanaka, 2014. "Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology," Journal of Business Research, Elsevier, vol. 67(11), pages 2282-2290.
    2. Mihai Papuc & Tudor Edu & Iliuta Costel Negricea, 2014. "Purchasing Behaviour Patterns. Evidence From Large Surface Stores In Romania," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 10(2), pages 151-160, December.
    3. Roland Iosif Moraru, 2012. "Current Trends and Future Developments in Occupational Health and Safety Risk Management," Chapters, in: Jan Emblemsvag (ed.), Risk Management for the Future - Theory and Cases, IntechOpen.
    4. Fan, Ying & Ju, Jiandong & Xiao, Mo, 2016. "Reputation premium and reputation management: Evidence from the largest e-commerce platform in China," International Journal of Industrial Organization, Elsevier, vol. 46(C), pages 63-76.
    5. Singh SUMANJEET & Paliwal MINAKSHI, 2013. "Infringement and Protection of Copyrights in the Age of Internet," Journal of Advanced Research in Law and Economics, ASERS Publishing, vol. 4(2), pages 139-148.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Róbert Štefko & Vladimira Steffek, 2018. "Key Issues in Slow Fashion: Current Challenges and Future Perspectives," Sustainability, MDPI, vol. 10(7), pages 1-11, July.
    2. Aurelia DUMITRU & Andrei Bogdan BUDICÄ‚ & Adrian Florin BUDICÄ‚, 2017. "The Characteristics Of The Information Contained In The Synthesis Reports," Social Sciences and Education Research Review, Department of Communication, Journalism and Education Sciences, University of Craiova, vol. 4(1), pages 125-135, August.
    3. Aurelia Dumitru & Andrei Bogdan Budică & Adrian Florin Budică & Alina Georgiana Motoi, 2017. "The accounting of the grant funds and subsidies," Social Sciences and Education Research Review, Department of Communication, Journalism and Education Sciences, University of Craiova, vol. 4(2), pages 190-208, December.
    4. Catalina Rus-Casas & Dolores Eliche-Quesada & Juan D. Aguilar-Peña & Gabino Jiménez-Castillo & M. Dolores La Rubia, 2020. "The Impact of the Entrepreneurship Promotion Programs and the Social Networks on the Sustainability Entrepreneurial Motivation of Engineering Students," Sustainability, MDPI, vol. 12(12), pages 1-20, June.
    5. Fedorko Igor & Bacik Radovan & Gavurova Beata, 2018. "Technology acceptance model in e-commerce segment," Management & Marketing, Sciendo, vol. 13(4), pages 1242-1256, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sohn, Stefanie, 2017. "A contextual perspective on consumers' perceived usefulness: The case of mobile online shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 38(C), pages 22-33.
    2. Lingfang (Ivy) Li & Steven Tadelis & Xiaolan Zhou, 2020. "Buying reputation as a signal of quality: Evidence from an online marketplace," RAND Journal of Economics, RAND Corporation, vol. 51(4), pages 965-988, December.
    3. Robinson, Tenesha Y. & Smith-Jackson, Tonya, 2023. "Breaking barriers through the digital workforce: Providing IT training and employment pipelines for ex-offenders," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    4. Wei Zhou & Zidong Wang, 2020. "Competing for Search Traffic in Query Markets: Entry Strategy, Platform Design, and Entrepreneurship," Working Papers 20-12, NET Institute.
    5. Chi-Yo Huang & Hui-Ya Wang & Chia-Lee Yang & Steven J. H. Shiau, 2020. "A Derivation of Factors Influencing the Diffusion and Adoption of an Open Source Learning Platform," Sustainability, MDPI, vol. 12(18), pages 1-27, September.
    6. Lina Pilelienė & Viktorija Grigaliūnaitė, 2016. "A Model Of Website Quality-Based E-Commerce Satisfaction Index," Scientific Annals of Economics and Business (continues Analele Stiintifice), Alexandru Ioan Cuza University, Faculty of Economics and Business Administration, vol. 63(1), pages 29-54, March.
    7. Yadgar Taha M. Hamakhan, 2020. "The effect of individual factors on user behaviour and the moderating role of trust: an empirical investigation of consumers’ acceptance of electronic banking in the Kurdistan Region of Iraq," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 6(1), pages 1-29, December.
    8. Rüdiger Bachmann & Gabriel Ehrlich & Ying Fan & Dimitrije Ruzic & Benjamin Leard, 2023. "Firms and Collective Reputation: a Study of the Volkswagen Emissions Scandal," Journal of the European Economic Association, European Economic Association, vol. 21(2), pages 484-525.
    9. Dan Huang & Zhiyong Li & Jian Mou & Xinyi Liu, 2017. "Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context," Information Technology & Tourism, Springer, vol. 17(2), pages 203-228, June.
    10. Zemin (Zachary) Zhong, 2022. "Chasing Diamonds and Crowns: Consumer Limited Attention and Seller Response," Management Science, INFORMS, vol. 68(6), pages 4380-4397, June.
    11. Loureiro, Sandra M.C. & Cavallero, Luisa & Miranda, Francisco Javier, 2018. "Fashion brands on retail websites: Customer performance expectancy and e-word-of-mouth," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 131-141.
    12. Maggie X. Chen & Min Wu, 2021. "The Value of Reputation in Trade: Evidence from Alibaba," The Review of Economics and Statistics, MIT Press, vol. 103(5), pages 857-873, December.
    13. Ying Song & Octavio Escobar & Unai Arzubiaga & Alfredo De Massis, 2022. "The digital transformation of a traditional market into an entrepreneurial ecosystem," Review of Managerial Science, Springer, vol. 16(1), pages 65-88, January.
    14. Aggarwal, Mayank & Chakrabarti, Anindya S. & Chatterjee, Chirantan & Higgins, Matthew J., 2023. "Research and market structure: Evidence from an antibiotic-resistant pathogenic outbreak," Research Policy, Elsevier, vol. 52(1).
    15. Baudier, Patricia & Ammi, Chantal & Deboeuf-Rouchon, Matthieu, 2020. "Smart home: Highly-educated students' acceptance," Technological Forecasting and Social Change, Elsevier, vol. 153(C).
    16. Adeba Anika Islam, 2021. "How Website Design Quality Affects Customers’ Purchase Intention," International Journal of Science and Business, IJSAB International, vol. 5(10), pages 16-29.
    17. Michelangelo Rossi, 2019. "How Does Competition Affect Reputation Concerns? Theory and Evidence from Airbnb," CESifo Working Paper Series 7972, CESifo.
    18. Franz Hackl & Rudolf Winter-Ebmer, 2020. "Customer reactions to a webshop’s service quality," Empirica, Springer;Austrian Institute for Economic Research;Austrian Economic Association, vol. 47(4), pages 699-731, November.
    19. Nicolas Eschenbaum & Helge Liebert, 2021. "Dealing with Uncertainty: The Value of Reputation in the Absence of Legal Institutions," Papers 2107.11314, arXiv.org.
    20. Elliot Anenberg & Chun Kuang & Edward Kung, 2022. "Social learning and local consumption amenities: Evidence from Yelp," Journal of Industrial Economics, Wiley Blackwell, vol. 70(2), pages 294-322, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pcz:journl:v:13:y:2016:i:2:p:153-163. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Paula Bajdor (email available below). General contact details of provider: https://edirc.repec.org/data/wzpczpl.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.