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En Busca Del Alineamiento Operacional

Author

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  • PATRICIO DONOSO

    (Escuela de Administración, Pontificia Universidad Católica de Chile)

Abstract

An organization is said to be operationally aligned when the local objectives of each of its units is coherent with its own strategic objectives. This paper presents a methodology for achieving such an alignment,which is based on four stages: Strategic Planning, Organization Structuring, Performance Control and Improvement Management. Strategic Planning is, in this context, the definition of two types of strategic objectives: the vertical ones, to meet the requirements of the company’s owners, and the horizontal ones, to satisfy customer or client needs. The Organization Structuring stage includes those agreements within the company that are established in order to achieve both the vertical and horizontal objectives. The Performance Control stage detects errors in the alignment, using tools such as the Balanced Scorecard (vertical control) and the ABM-ABC (horizontal control). Improvement Management allows to correct those errors using different techniques: Continuous Improvement, Incentives, Process Reengineering, Transfer Prices and others. To illustrate these concepts, a Chilean mining company case study is presented.

Suggested Citation

  • Patricio Donoso, 1998. "En Busca Del Alineamiento Operacional," Abante, Escuela de Administracion. Pontificia Universidad Católica de Chile., vol. 1(1), pages 33-58.
    • Handle: RePEc:pch:abante:v:1:y:1998:i:1:p:33-58
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    File URL: http://www.abante.cl/files/ABT/Contenidos/Vol-1-N1/2.%20Donoso.pdf
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    Cited by:

    1. Patricio Donoso & Marcos Singer & Alan Scheller-Wolf, 1998. "A Performance Agreement To Align The Operation Of A Loading Dock And A Fleet," Abante, Escuela de Administracion. Pontificia Universidad Católica de Chile., vol. 1(2), pages 167-188.

    More about this item

    Keywords

    Operationally aligned; Strategic Planning; mining; Chile;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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