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Understanding the buffering effect of social media use on anxiety during the COVID-19 pandemic lockdown

Author

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  • Yousri Marzouki

    (Qatar University)

  • Fatimah Salem Aldossari

    (Qatar University)

  • Giuseppe A. Veltri

    (University of Trento)

Abstract

During the COVID-19 outbreak, lockdown measures have been deployed worldwide. In the wake of these measures, internet and social media use has reached unprecedented peaks. We hypothesize that social media can, in the context of the pandemic, be a placeholder for collective resilient processes modulated by cognitive and emotional components. An online survey (N = 1408) using a cross-sectional design was carried out over nine weeks from the beginning of March 2020 to the end of May 2020. The triangulation via SEM statistical modeling, text mining, and sentiment, discriminant, and entropy analyses revealed the granular functional role of social media use in promoting a positive perception towards stressors during the pandemic. This study provides an empirically tested theoretical framework to understand the evolution of buffering mechanisms of social media use as a result of collective resilience. Recommendations on social media use for future lockdown scenarios were provided.

Suggested Citation

  • Yousri Marzouki & Fatimah Salem Aldossari & Giuseppe A. Veltri, 2021. "Understanding the buffering effect of social media use on anxiety during the COVID-19 pandemic lockdown," Palgrave Communications, Palgrave Macmillan, vol. 8(1), pages 1-10, December.
    • Handle: RePEc:pal:palcom:v:8:y:2021:i:1:d:10.1057_s41599-021-00724-x
    DOI: 10.1057/s41599-021-00724-x
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    References listed on IDEAS

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    2. Pollák František & Vavrek Roman & Váchal Jan & Markovič Peter & Konečný Michal, 2021. "Analysis of Digital Customer Communities in terms of their interactions during the first wave of the COVID-19 pandemic," Management & Marketing, Sciendo, vol. 16(2), pages 134-151, June.
    3. Siyao Liu & Bin Yu & Chan Xu & Min Zhao & Jing Guo, 2022. "Characteristics of Collective Resilience and Its Influencing Factors from the Perspective of Psychological Emotion: A Case Study of COVID-19 in China," IJERPH, MDPI, vol. 19(22), pages 1-19, November.
    4. Stephanie Rodriguez-Besteiro & Ana Isabel Beltran-Velasco & José Francisco Tornero-Aguilera & Marina Begoña Martínez-González & Eduardo Navarro-Jiménez & Rodrigo Yáñez-Sepúlveda & Vicente Javier Cleme, 2023. "Social Media, Anxiety and COVID-19 Lockdown Measurement Compliance," IJERPH, MDPI, vol. 20(5), pages 1-13, March.
    5. Shisei Tei & Junya Fujino, 2022. "Social ties, fears and bias during the COVID-19 pandemic: Fragile and flexible mindsets," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-7, December.
    6. Divine Q. Agozie & Muesser Nat, 2022. "Do communication content functions drive engagement among interest group audiences? An analysis of organizational communication on Twitter," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-9, December.
    7. Elena G. Popkova & Aleksei V. Bogoviz & Svetlana V. Lobova & Abdula M. Chililov & Anastasia A. Sozinova & Bruno S. Sergi, 2022. "Changing entrepreneurial attitudes for mitigating the global pandemic’s social drama," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-12, December.
    8. Griffith, David A. & Lee, Hannah S. & Yalcinkaya, Goksel, 2023. "Understanding the relationship between the use of social media and the prevalence of anxiety at the country level: a multi-country examination," International Business Review, Elsevier, vol. 32(4).
    9. Dimitrios Kydros & Maria Argyropoulou & Vasiliki Vrana, 2021. "A Content and Sentiment Analysis of Greek Tweets during the Pandemic," Sustainability, MDPI, vol. 13(11), pages 1-21, May.

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