IDEAS home Printed from https://ideas.repec.org/a/pal/palcom/v11y2024i1d10.1057_s41599-024-03255-3.html
   My bibliography  Save this article

Understanding the visitor complaints about urban green spaces: a thematic investigation of online reviews on nation gardens in Istanbul, Türkiye

Author

Listed:
  • Buket Aydemir

    (Istanbul Yeni Yüzyıl University)

  • Güney Çetinkaya

    (Akdeniz University)

  • Abdullah Güngör

    (Akdeniz University)

  • Ece Ömüriş

    (Akdeniz University)

Abstract

Urban Green Spaces have become essential tools for promoting public health, especially in over-urbanized cities. Following visitors’ outdoor recreation experiences, this paper aims to identify visitors’ complaints about nation gardens in Istanbul. The study site consisted of 12 nation gardens in Istanbul. Initially, 38,965 Google Maps reviews about the nation gardens through December 2022 were screened. Then, 4143 comments containing the visitors’ complaints were identified. After gathering these comments in an Excel spreadsheet, the data was imported to MAXQDA software. Braun and Clarke’s six-phased thematic analysis approach was applied to explore codes and themes. Considering the visitors’ complaints, 91 codes were generated. Relevant codes are categorized under five themes: outdoor areas/physical characteristics, facilities, visitors’ interactions, accessibility/entrance management, and restrictions and security implications. Outdoor areas/physical characteristics, facilities, and visitor interactions are the most common complaints, followed by accessibility and security. Park planners can use visitor feedback to improve existing parks and design new ones, maximizing individual and social benefits, such as health outcomes, and ensuring the effective use of green spaces.

Suggested Citation

  • Buket Aydemir & Güney Çetinkaya & Abdullah Güngör & Ece Ömüriş, 2024. "Understanding the visitor complaints about urban green spaces: a thematic investigation of online reviews on nation gardens in Istanbul, Türkiye," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-10, December.
    • Handle: RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03255-3
    DOI: 10.1057/s41599-024-03255-3
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/s41599-024-03255-3
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/s41599-024-03255-3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Somajita Paul & Harini Nagendra, 2017. "Factors Influencing Perceptions and Use of Urban Nature: Surveys of Park Visitors in Delhi," Land, MDPI, vol. 6(2), pages 1-23, April.
    2. Gurau Calin, 2012. "Solving Customer Complaints: A Study Of Multiple Commercial Settings," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(2), pages 827-833, December.
    3. Quan-Hoang Vuong, 2021. "The semiconducting principle of monetary and environmental values exchange," Economics and Business Letters, Oviedo University Press, vol. 10(3), pages 284-290.
    4. Kassahun Gashu & Tegegne Gebre-Egziabher & Mulatu Wubneh, 2020. "Local communities’ perceptions and use of urban green infrastructure in two Ethiopian cities: Bahir Dar and Hawassa," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 63(2), pages 287-316, January.
    5. Cohen, D.A. & McKenzie, T.L. & Sehgal, A. & Williamson, S. & Golinelli, D. & Lurie, N., 2007. "Contribution of public parks to physical activity," American Journal of Public Health, American Public Health Association, vol. 97(3), pages 509-514.
    6. Minh-Hoang Nguyen & Thomas E. Jones, 2022. "Building eco-surplus culture among urban residents as a novel strategy to improve finance for conservation in protected areas," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-15, December.
    7. Sutton, Paul C. & Anderson, Sharolyn J., 2016. "Holistic valuation of urban ecosystem services in New York City's Central Park," Ecosystem Services, Elsevier, vol. 19(C), pages 87-91.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Quan-Hoang Vuong & Quang-Loc Nguyen & Ruining Jin & Minh-Hieu Thi Nguyen & Thi-Phuong Nguyen & Viet-Phuong La & Minh-Hoang Nguyen, 2023. "Increasing Supply for Woody-Biomass-Based Energy through Wasted Resources: Insights from US Private Landowners," Sustainability, MDPI, vol. 15(11), pages 1-20, May.
    2. Cường, Nghiêm Phú Kiên, 2023. "Thiếu thốn tài chính đang là rào cản trong công cuộc chống khủng hoảng khí hậu tại châu Phi," OSF Preprints ewtva, Center for Open Science.
    3. Cường, Nghiêm Phú Kiên, 2023. "Thiếu thốn tài chính đang là rào cản trong công cuộc chống khủng hoảng khí hậu," OSF Preprints gkb7t, Center for Open Science.
    4. Nguyen, Minh-Hoang & Vuong, Quan-Hoang, 2023. "The $25-1000 range and inadequate argument on the restoration of the mangrove-seagrass ecosystems," OSF Preprints 8t2fx, Center for Open Science.
    5. Dalton Erick Baltazar & Jillian Labadz & Roy Smith & Andrew Telford & Marcello Di Bonito, 2022. "Socio-Cultural Valuation of Urban Parks: The Case of Jose Rizal Plaza in Calamba City, The Philippines," Sustainability, MDPI, vol. 14(21), pages 1-16, October.
    6. Tomoaki Nakaishi & Sunbin Yoo & Shigemi Kagawa & Shunsuke Managi, 2024. "Impact of air pollution on human morality: A multinational perspective," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-11, December.
    7. La, Viet-Phuong & Nguyen, Minh-Hoang, 2023. "Khủng hoảng khí hậu: Chiến tuyến nào? Đối phương nào?," OSF Preprints u9mde, Center for Open Science.
    8. Quang-Loc, Nguyen & Nguyen, Minh-Hoang & La, Viet-Phuong, 2023. "Academic writing and AI: Day-4 experiment with mindsponge theory," OSF Preprints awysc, Center for Open Science.
    9. Nguyen, Minh-Hoang, 2023. "Academic writing and AI: Day-2 experiment with cultural additivity," OSF Preprints 25yjw, Center for Open Science.
    10. Vuong, Quan-Hoang & Nguyen, Minh-Hoang & La, Viet-Phuong, 2023. "Một số vấn đề môi trường cần lưu ý khi khai thác và tinh chế Nickel," OSF Preprints qwh3a, Center for Open Science.
    11. Vera Ferreira & Ana Paula Barreira & Luís Loures & Dulce Antunes & Thomas Panagopoulos, 2020. "Stakeholders’ Engagement on Nature-Based Solutions: A Systematic Literature Review," Sustainability, MDPI, vol. 12(2), pages 1-27, January.
    12. Nguyen, Minh-Hoang, 2023. "Academic writing and AI: Day-1 experiment," OSF Preprints xgqu5, Center for Open Science.
    13. Gia, Phi Hành, 2023. "Khi “tổn thất phụ” là môi sinh," OSF Preprints rxgy3, Center for Open Science.
    14. Team, AISDL, 2023. "Environment, Conservation, and Sustainability Journals," OSF Preprints yvk5p, Center for Open Science.
    15. Minh-Hoang Nguyen & Minh-Phuong Thi Duong & Manh-Cuong Nguyen & Noah Mutai & Ruining Jin & Phuong-Tri Nguyen & Tam-Tri Le & Quan-Hoang Vuong, 2023. "Promoting Stakeholders’ Support for Marine Protection Policies: Insights from a 42-Country Dataset," Sustainability, MDPI, vol. 15(16), pages 1-19, August.
    16. Nguyen, Minh-Hoang, 2023. "Investigating urban residents' involvement in biodiversity conservation in protected areas: Empirical evidence from Vietnam," Thesis Commons z2hjv, Center for Open Science.
    17. Jin, Ruining, 2022. "Perceived losses urge people to pay for environmental conservation," OSF Preprints k5sfg, Center for Open Science.
    18. Nguyen, Minh-Hoang, 2023. "Kingfisher as a source of encouragement," OSF Preprints wjp5m, Center for Open Science.
    19. Nguyen, Minh-Hoang, 2023. "Cái ăn và biến đổi khí hậu," OSF Preprints 54uk2, Center for Open Science.
    20. Quang-Loc, Nguyen, 2023. "Academic writing and AI: Day-4 experiment with mindsponge theory," OSF Preprints awysc_v1, Center for Open Science.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03255-3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: https://www.nature.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.