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Fado, urban popular song, and intangible heritage: perceptions of authenticity and emotions in TripAdvisor reviews

Author

Listed:
  • Inês Carvalho

    (Universidade Europeia
    University of Aveiro
    University of Lisbon)

  • Arlindo Madeira

    (Universidade Europeia
    ESCAD – Escola Superior de Ciências da Administração - IPLUSO)

  • Anabela Monteiro

    (Universidade Europeia
    CITUR—Centro de Investigação, Desenvolvimento e Inovação em Turismo)

  • Sofia Lopes

    (Universidade Europeia
    Universidade Lusíada)

  • Teresa Palrão

    (ISCE- Instituto Superior Lisboa e Vale do Tejo
    CiTUR, Estoril Higher Institute for Tourism and Hotel Studies
    CI-ISCE - Centro de Investigação do ISCE)

Abstract

Intangible cultural heritage, such as music, often becomes the symbol of urban spaces. One example is fado, a music genre that originated in Lisbon, Portugal. With the increasing prominence of fado as a cultural heritage, an increasing number of tourists are attracted to fado shows. In this context, this study seeks to answer the following research question: “How do emotion and authenticity relate to visitors’ overall satisfaction in fado venues?”. Based on mixed methods research (descriptive statistics, inferential statistics, and content analysis), 2653 TripAdvisor reviews of four fado venues in Lisbon were analyzed. We conclude that although both authenticity and emotion are highly associated with overall satisfaction, lack of authenticity was not markedly associated with dissatisfaction. The most recent fado house is perceived as the most authentic one.

Suggested Citation

  • Inês Carvalho & Arlindo Madeira & Anabela Monteiro & Sofia Lopes & Teresa Palrão, 2023. "Fado, urban popular song, and intangible heritage: perceptions of authenticity and emotions in TripAdvisor reviews," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-11, December.
    • Handle: RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-01939-w
    DOI: 10.1057/s41599-023-01939-w
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    References listed on IDEAS

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    1. Scott A. Cohen & Girish Prayag & Miguel Moital, 2014. "Consumer behaviour in tourism: Concepts, influences and opportunities," Current Issues in Tourism, Taylor & Francis Journals, vol. 17(10), pages 872-909, November.
    2. Blanca de-Miguel-Molina & Virginia Santamarina-Campos & María de-Miguel-Molina & Rafael Boix-Doménec (ed.), 2021. "Music as Intangible Cultural Heritage," SpringerBriefs in Economics, Springer, number 978-3-030-76882-9, April.
    3. Arlindo Madeira & Teresa Palrão & Alexandra Sofia Mendes & Ernesto López-Morales, 2021. "Perceptions about Tourism and Tourists in Historic Neighborhoods: The Case of Alfama," Sustainability, MDPI, vol. 13(15), pages 1-14, July.
    4. Lee, Yi-Ju, 2015. "Creating memorable experiences in a reuse heritage site," Annals of Tourism Research, Elsevier, vol. 55(C), pages 155-170.
    5. Canavan, Brendan & McCamley, Claire, 2021. "Negotiating authenticity: Three modernities," Annals of Tourism Research, Elsevier, vol. 88(C).
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