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Measuring Success Factors of Quality Management in the Shipping Industry

Author

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  • T C Edwin Cheng

    (Department of Logistics, The Hong Kong Polytechnic University, 11 Yuk Choi Road, Hung Hom, Kowloon, Hong Kong, China.)

  • Petrus W C Choy

    (Department of Logistics, The Hong Kong Polytechnic University, 11 Yuk Choi Road, Hung Hom, Kowloon, Hong Kong, China.)

Abstract

It is generally accepted that quality management is considered a valuable competitive factor for firms that confers them competitive advantages and enables them to achieve superior performance. Although there have been numerous studies examining general quality management practices and implementation, industry-specific studies on quality management practices and factors that influence their success in the shipping industry are rather few. This study seeks to identify the factors that are critical to successful quality management, and attempts to develop a reliable, empirically tested, and rigorously validated measurement instrument for quality management, for the shipping industry. We conducted a large-scale survey of shipping industry executives and applied a rigorous research methodology to treat the survey data. We identified four success factors of quality management, which are top management commitment and participation, quality information and performance measurement, employee training and empowerment, and customer focus, and developed a functional instrument to measure quality management in the shipping industry. This paper contributes to research by identifying the success factors of quality management, and provides managerial insights on the successful management of quality, in the shipping industry. Maritime Economics & Logistics (2007) 9, 234–253. doi:10.1057/palgrave.mel.9100179

Suggested Citation

  • T C Edwin Cheng & Petrus W C Choy, 2007. "Measuring Success Factors of Quality Management in the Shipping Industry," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 9(3), pages 234-253, September.
    • Handle: RePEc:pal:marecl:v:9:y:2007:i:3:p:234-253
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    Citations

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    Cited by:

    1. Maria Progoulaki & Vangelis Tsioumas & Katerina Voutsina, 2022. "Turning followers into leaders: commercial shipping versus navy—a literature review," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 24(2), pages 466-488, June.
    2. Kum Fai Yuen & Vinh Thai, 2017. "Barriers to supply chain integration in the maritime logistics industry," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 19(3), pages 551-572, August.
    3. Maciel M. Queiroz & André Bergsten Mendes, 2020. "Critical Success Factors of the Brazilian Offshore Support Vessel Industry: A Flexible Systems Approach," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 33-48, June.
    4. Lai, Kee-Hung & Lun, Venus Y.H. & Wong, Christina W.Y. & Cheng, T.C.E., 2011. "Green shipping practices in the shipping industry: Conceptualization, adoption, and implications," Resources, Conservation & Recycling, Elsevier, vol. 55(6), pages 631-638.

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