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An Empirical Taxonomy for Logistics Service Providers

Author

Listed:
  • Kee-Hung Lai

    (Department of Logistics, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.)

  • T C Edwin Cheng

    (Department of Logistics, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.)

  • Andy C L Yeung

    (Department of Logistics, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.)

Abstract

The paper investigates the existence of different types of logistics service providers (LSPs) and the relationship of type with service performance. A cluster analysis of survey data from 221 LSPs resulted in the identification of four types of LSPs. A taxonomy was developed that reveals that LSPs are at various stages of development in terms of service capability. The taxonomy highlights the service strategies of different LSP types and their performance implications. In addition, the taxonomy provides insights into the characteristics of different types of LSPs, which underpin different market segments of the logistics service business. Discussions of the use of the taxonomy, to improve LSP service capability and performance, are provided. Maritime Economics & Logistics (2004) 6, 199–219. doi:10.1057/palgrave.mel.9100109

Suggested Citation

  • Kee-Hung Lai & T C Edwin Cheng & Andy C L Yeung, 2004. "An Empirical Taxonomy for Logistics Service Providers," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 6(3), pages 199-219, September.
    • Handle: RePEc:pal:marecl:v:6:y:2004:i:3:p:199-219
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    Cited by:

    1. Gang Li & Ruining Zhang & Shujuan Guo & Junyi Zhang, 2022. "Analysis of Ride-Hailing Passenger Satisfaction and Life Satisfaction Based on a MIMIC Model," Sustainability, MDPI, vol. 14(17), pages 1-18, September.
    2. Wagner, Stephan M. & Sutter, Reto, 2012. "A qualitative investigation of innovation between third-‐party logistics providers and customers," International Journal of Production Economics, Elsevier, vol. 140(2), pages 944-958.
    3. Kayakutlu, Gulgun & Buyukozkan, Gulcin, 2011. "Assessing performance factors for a 3PL in a value chain," International Journal of Production Economics, Elsevier, vol. 131(2), pages 441-452, June.
    4. Reza Kiani Mavi & Mark Goh & Neda Kiani Mavi & Ferry Jie & Kerry Brown & Sharon Biermann & Ahmad A. Khanfar, 2020. "Cross-Docking: A Systematic Literature Review," Sustainability, MDPI, vol. 12(11), pages 1-19, June.
    5. Yui-Yip Lau & Adolf Ky Ng & David Guerrero, 2014. "Becoming a major hub in the distribution of wine: Hong Kong as a gate to Asian markets," Post-Print hal-01069882, HAL.
    6. Nur Fadiah Binti Mohd Zawawi & Sazali Abdul Wahab & Abdullah Al Mamun & Ghazali Bin Ahmad & Syed Ali Fazal, 2017. "Logistics Capability, Information Technology, and Innovation Capability of Logistics Service Providers: Empirical Evidence from East Coast Malaysia," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 326-336.
    7. Aguezzoul, Aicha, 2014. "Third-party logistics selection problem: A literature review on criteria and methods," Omega, Elsevier, vol. 49(C), pages 69-78.

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