IDEAS home Printed from https://ideas.repec.org/a/pal/marecl/v15y2013i4p395-415.html
   My bibliography  Save this article

Identifying solutions for adding service value to international port logistics centers in Taiwan

Author

Listed:
  • Wen-Shyan Yang

    (Department of Shipping and Transportation Management, National Taiwan Ocean University, Keelung 20224, Taiwan, R.O.C. E-mails: jeffer@klhb.gov.tw; gsliang@mail.ntou.edu.tw)

  • Gin-Shuh Liang

    (Department of Shipping and Transportation Management, National Taiwan Ocean University, Keelung 20224, Taiwan, R.O.C. E-mails: jeffer@klhb.gov.tw; gsliang@mail.ntou.edu.tw)

  • Ji-Feng Ding

    (Department of Aviation and Maritime Transportation Management, Chang Jung Christian University, Tainan 71101, Taiwan, R.O.C.)

Abstract

Ports play a vital role in international transport logistics systems, where they serve as links between shipping and inland transport. With the growing development of the logistics industry in the East Asian region, the role of international port logistics centers (IPLCs) is becoming increasingly important. To improve customer satisfaction and service value, emphasis is increasingly placed on providing feasible solutions for IPLCs. In this article, this is done through the use of the fuzzy quality function deployment (FQFD) method. First, 30 service value attributes, meeting customer needs, and 11 technical solutions are measured using the FQFD method. An empirical study is then performed using questionnaires in two stages. For IPLCs in Taiwan, our results reveal the top 10 key service value attributes that meet customer needs and the top 5 feasible technical solutions for increasing service value that also meet customer needs. The technical solutions consist of ‘advantageous port logistics operating costs’; ‘international port policy’; ‘port logistics operational efficiency’; ‘high-quality logistics facilities’; and ‘professional logistics skills and operational capabilities’.

Suggested Citation

  • Wen-Shyan Yang & Gin-Shuh Liang & Ji-Feng Ding, 2013. "Identifying solutions for adding service value to international port logistics centers in Taiwan," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 15(4), pages 395-415, December.
    • Handle: RePEc:pal:marecl:v:15:y:2013:i:4:p:395-415
    as

    Download full text from publisher

    File URL: http://www.palgrave-journals.com/mel/journal/v15/n4/pdf/mel201315a.pdf
    File Function: Link to full text PDF
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: http://www.palgrave-journals.com/mel/journal/v15/n4/full/mel201315a.html
    File Function: Link to full text HTML
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Joanna Alicja Dyczkowska & Olga Reshetnikova, 2022. "Logistics Centers in Ukraine: Analysis of the Logistics Center in Lviv," Energies, MDPI, vol. 15(21), pages 1-15, October.
    2. Bottalico Andrea, 2022. "Automation Processes in the Port Industry and Union Strategies: The Case of Antwerp," New Global Studies, De Gruyter, vol. 16(1), pages 31-47, April.
    3. Ding, Ji-Feng & Shyu, Wen-Hwa & Yeh, Chun-Tsen & Ting, Pi-Hui & Ting, Chung-Te & Lin, Chien-Pang & Chou, Chien-Chang & Wu, Su-Sin, 2016. "Assessing customer value for express service providers: An empirical study from shippers’ perspective in Taiwan," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 203-212.
    4. Lam, Jasmine Siu Lee & Zhang, Xiunian, 2019. "Innovative solutions for enhancing customer value in liner shipping," Transport Policy, Elsevier, vol. 82(C), pages 88-95.
    5. Show-Hui S Huang & Wen-Kai K Hsu, 2016. "A knowledge gap model for improving service quality of international distribution centers," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 18(4), pages 476-495, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:marecl:v:15:y:2013:i:4:p:395-415. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave-journals.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.