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Simulation for business process re-engineering: case study of a database management system

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  • B Zarei

    (Lancaster University)

Abstract

This paper describes the use of discrete event simulation in the resource, throughput and content analysis and improvement of a business process in the Iranian Information and Documentation Centre (IRANDOC). The process was initially mapped using Data Flow Diagrams (DFD), and the objectives of the study for a range of users were captured using the Delphi method. The time taken for the tasks in the process were estimated by work study, and the simulation was developed in ServiceModel™. The simulation was valuable in understanding why the current systems were not performing satisfactorily and led to a number of proposals for improvement. This mixed use of hard (simulation) and soft (Delphi) methods proved a fruitful way to gain process improvements and could be employed in other organisations.

Suggested Citation

  • B Zarei, 2001. "Simulation for business process re-engineering: case study of a database management system," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 52(12), pages 1327-1337, December.
    • Handle: RePEc:pal:jorsoc:v:52:y:2001:i:12:d:10.1057_palgrave.jors.2601208
    DOI: 10.1057/palgrave.jors.2601208
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    Cited by:

    1. B W Hollocks, 2006. "Forty years of discrete-event simulation—a personal reflection," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(12), pages 1383-1399, December.

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