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A servicing strategy for items sold under warranty

Author

Listed:
  • N Jack

    (University of Abertay)

  • D N P Murthy

    (University of Queensland)

Abstract

When repairable items sold under warranty fail, the rectification action taken by the manufacturer can be either a repair or a replacement. In this paper a new repair–replacement strategy is proposed for the manufacturer when the items are sold with a non-renewing free replacement warranty policy. The strategy involves splitting the warranty period into two intervals where only repairs are carried out, separated by a third interval with at most one replacement.

Suggested Citation

  • N Jack & D N P Murthy, 2001. "A servicing strategy for items sold under warranty," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 52(11), pages 1284-1288, November.
    • Handle: RePEc:pal:jorsoc:v:52:y:2001:i:11:d:10.1057_palgrave.jors.2601223
    DOI: 10.1057/palgrave.jors.2601223
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    Citations

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    Cited by:

    1. Jack, N. & Iskandar, B.P. & Murthy, D.N.P., 2009. "A repair–replace strategy based on usage rate for items sold with a two-dimensional warranty," Reliability Engineering and System Safety, Elsevier, vol. 94(2), pages 611-617.
    2. Ji Hwan Cha & Maxim Finkelstein, 2022. "A new warranty policy for heterogeneous items subject to monotone degradation processes," Journal of Risk and Reliability, , vol. 236(1), pages 55-65, February.
    3. Mitra, Amitava, 2021. "Warranty parameters for extended two-dimensional warranties incorporating consumer preferences," European Journal of Operational Research, Elsevier, vol. 291(2), pages 525-535.
    4. Yun, Won Young & Murthy, D.N.P. & Jack, N., 2008. "Warranty servicing with imperfect repair," International Journal of Production Economics, Elsevier, vol. 111(1), pages 159-169, January.
    5. Cha, Ji Hwan & Finkelstein, Maxim, 2016. "On information-based warranty policy for repairable products from heterogeneous populationAuthor-Name: Lee, Hyunju," European Journal of Operational Research, Elsevier, vol. 253(1), pages 204-215.
    6. Huang, Yeu-Shiang & Gau, Wei-Yo & Ho, Jyh-Wen, 2015. "Cost analysis of two-dimensional warranty for products with periodic preventive maintenance," Reliability Engineering and System Safety, Elsevier, vol. 134(C), pages 51-58.
    7. J. Baik & D.N.P. Murthy & N. Jack, 2004. "Two‐dimensional failure modeling with minimal repair," Naval Research Logistics (NRL), John Wiley & Sons, vol. 51(3), pages 345-362, April.

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