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IBM journey management library: an arena system for airport simulations

Author

Listed:
  • J L Snowdon

    (IBM)

  • E MacNair

    (IBM)

  • M Montevecchi

    (IBM)

  • C A Callery

    (IBM)

  • S El-Taji

    (Air Canada Centre)

  • S Miller

    (Systems Modelling Corporation)

Abstract

Airline passenger terminal congestion caused by increasing passenger traffic results in unsatisfactory levels of customer service. We discuss a simulation modelling tool to help airlines and airports to use advanced technology to improve service to passengers. The tool consists of custom designed, reusable modules that represent the most common airline and airport system data, logic and processes. A model of an actual airline operation based on this approach is described.

Suggested Citation

  • J L Snowdon & E MacNair & M Montevecchi & C A Callery & S El-Taji & S Miller, 2000. "IBM journey management library: an arena system for airport simulations," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 51(4), pages 449-456, April.
    • Handle: RePEc:pal:jorsoc:v:51:y:2000:i:4:d:10.1057_palgrave.jors.2600888
    DOI: 10.1057/palgrave.jors.2600888
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    Cited by:

    1. Lalita, T.R. & Manna, D.K. & Murthy, G.S.R., 2020. "Mathematical formulations for large scale check-in counter allocation problem," Journal of Air Transport Management, Elsevier, vol. 85(C).
    2. Jong-Hyeon Kim & Jin-Woo Park, 2019. "The Effect of Airport Self-Service Characteristics on Passengers’ Perceived Value, Satisfaction, and Behavioral Intention: Based on the SOR Model," Sustainability, MDPI, vol. 11(19), pages 1-17, September.

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