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The Dynamics of the Verbal and Non-verbal Communication Process in Professional Rapports

Author

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  • Cristina Mihaela Zamfir

    (“Ovidius†University of Constanta)

Abstract

The article is designed with two purposes in mind. First, it takes us through the essential aspects of communicating assertively by exploring the verbal and nonverbal communication patterns. Second, it aims to describe the art of building trust-based relationships through questioning and listening techniques. The results emphasize that the best proof of the benefits of managing strong trust-based relationships lies in our own experience. In this respect, trust becomes a bilateral affair, a precondition for effective trade talks, job-related conversations with superiors, or signing successful contracts.

Suggested Citation

  • Cristina Mihaela Zamfir, 2021. "The Dynamics of the Verbal and Non-verbal Communication Process in Professional Rapports," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 548-553, December.
    • Handle: RePEc:ovi:oviste:v:xxi:y:2021:i:2:p:548-553
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    More about this item

    Keywords

    channels of communication; listening; questioning; trust-based relationships;
    All these keywords.

    JEL classification:

    • Z13 - Other Special Topics - - Cultural Economics - - - Economic Sociology; Economic Anthropology; Language; Social and Economic Stratification

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