Applicability of IT Systems in Business in the Context of the Digitalization of Economic Processes

In a dynamic economic environment characterized by intense competition and the demand for real-time information, information systems—particularly cloud-based solutions—play a critical role in ensuring competitiveness. Knowledge-based organizations leverage these systems to collect, extract, label, organize, process, and disseminate knowledge, thereby enabling more effective business solutions and informed decision-making. These systems also enhance collaboration and improve access to relevant information. The responsiveness of Information Systems (IS) is crucial for adapting to rapid economic changes. This study focuses on cloud-based Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, highlighting their contributions to efficient resource management and improved decision-making processes. The methodology involves a comparative analysis of companies that have implemented ERP/CRM solutions versus those that have not, using data derived from case studies and financial analyses. Adapting the decision-making process represents a significant factor in distinguishing a successful organization from one operating at a deficit or an efficient public service or administration from a bureaucratic one.