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Comparative Study Between the Development of the Call Center Industry in Romania's Macroregions

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  • Adrian Pop

    (The Bucharest Academy of Economic Studies, Romania)

Abstract

The purpose of this article is, through a comparative analysis between the development of the call-center industry in the four macroregions of Romania, to identify ways of attracting investors to areas with low attractiveness for this field of activity. Knowledge of the activity sector is a condition for identifying ways to develop call-center services in areas not yet exploited. In chapter 4.1, an overview of the call-center industry in Romania was made. The comparative study between the development of the call-center industry in Romania's macroregions was carried out by comparing the business environment of call-center companies and the evolution of these companies. The study is presented in chapter 4.2. The conclusions of the study include the causes of the gap between macroregions, detected within the analyzes carried out and ways to increase the investment attractiveness of disadvantaged areas.

Suggested Citation

  • Adrian Pop, 2023. "Comparative Study Between the Development of the Call Center Industry in Romania's Macroregions," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 209-218, August.
    • Handle: RePEc:ovi:oviste:v:xxiii:y:2023:i:1:p:209-218
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    More about this item

    Keywords

    comparative study; diagnostic analysis; call-center; investments;
    All these keywords.

    JEL classification:

    • H23 - Public Economics - - Taxation, Subsidies, and Revenue - - - Externalities; Redistributive Effects; Environmental Taxes and Subsidies
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics
    • O11 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Macroeconomic Analyses of Economic Development
    • P51 - Political Economy and Comparative Economic Systems - - Comparative Economic Systems - - - Comparative Analysis of Economic Systems

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