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The Role of Process Interactions Management in Ensuring Business Sustainability

Author

Listed:
  • Ruxandra Maria Mateescu

    (The Bucharest University of Economic Studies, Romania)

  • Steffen Lange

    (The Bucharest University of Economic Studies, Romania)

  • Heinemann Bastian

    (The Bucharest University of Economic Studies, Romania)

Abstract

Starting 2008 the economic climate has set new rules for managing business and has created the necessity of finding means to balance key performance indicators. The most important risks for business survivability are at operational management level. More and more organizations use process approach as main management strategy during the financial crisis. The purpose of this research is to highlight the fundamental role of managing and controlling process interactions in process-based quality management systems. The study is based on interviews with managers on the subject of process approach based on the PDCA (plan–do–check–act or plan–do–check–adjust) management method. The results of the research show the importance of controlling and continuously improving processes in the current business environment.

Suggested Citation

  • Ruxandra Maria Mateescu & Steffen Lange & Heinemann Bastian, 2015. "The Role of Process Interactions Management in Ensuring Business Sustainability," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 287-291, May.
    • Handle: RePEc:ovi:oviste:v:xv:y:2015:i:2:p:287-291
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    More about this item

    Keywords

    process approach; process interactions; process-based quality management system; business sustainability; economic crisis;
    All these keywords.

    JEL classification:

    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior

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