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Quality Management in E-Commerce

Author

Listed:
  • Stanciu Anca Cristina

    („Ovidius†University of Constanta)

  • Condrea Elena

    („Ovidius†University of Constanta)

  • Zamfir Cristina

    („Ovidius†University of Constanta)

Abstract

Among the various preocupations of managing an organization total quality management is ancomprehensive approach that contributes in the management of the organization which aims towork for the product quality improvement. This paper presents the subject of quality managementin an e-commerce context and explains why quality management principles are important for ecommercebusiness operations and focuse on the strong relationship between TQM andinformation and communications technology.Quality management practices for e-commerce isrelatively a new topic,even this kind of doing business is inherently global. Retailers can sell andconsumers can buy products through web pages from anywhere in the world. Consequently, globalproliferation and global consumers’ acceptance are important issues to be considered. Therefore,implementation of quality management principles in e-commerce, could be considered an advancedstep to ensure continuously global consumers preferences for quality.

Suggested Citation

  • Stanciu Anca Cristina & Condrea Elena & Zamfir Cristina, 2017. "Quality Management in E-Commerce," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 388-391, June.
    • Handle: RePEc:ovi:oviste:v:xvii:y:2017:i:1:p:388-391
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    More about this item

    Keywords

    quality management; e-commerce ; consumer; communication;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L21 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Business Objectives of the Firm
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics
    • O24 - Economic Development, Innovation, Technological Change, and Growth - - Development Planning and Policy - - - Trade Policy; Factor Movement; Foreign Exchange Policy

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