IDEAS home Printed from https://ideas.repec.org/a/ovi/oviste/vxviiiy2018i2p417-421.html
   My bibliography  Save this article

Customer Satisfaction Survey to Tourist Destination Baile Herculane

Author

Listed:
  • Dinu Loredana

    (“Eftimie Murgu†University of Resita)

  • Dinu Gabriel

    (“Eftimie Murgu†University of Resita)

Abstract

The idea from which this paper starts is to discover the level of satisfaction of the consumer towards Baile Herculane tourist destination. Satisfaction, the main factor of this analysis was assessed by reference to services offered accommodation in Herculane, catering services, establishments of leisure, of treatment facilities and spa. Of the facilities they provide tourism, infrastructure and planning walking trails. Also the behavior and attitude of employees in the field to the consumer was introduced in the analysis, their preparation and how the institution / organization treats the customer. Appearance sightseeing and access to these objectives can also influence consumer behavior towards the destination.

Suggested Citation

  • Dinu Loredana & Dinu Gabriel, 2018. "Customer Satisfaction Survey to Tourist Destination Baile Herculane," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 417-421, December.
    • Handle: RePEc:ovi:oviste:v:xviii:y:2018:i:2:p:417-421
    as

    Download full text from publisher

    File URL: http://stec.univ-ovidius.ro/html/anale/RO/wp-content/uploads/2019/02/9-3.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    consumer; satisfaction; tourism; research; behavior; advertising;
    All these keywords.

    JEL classification:

    • M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ovi:oviste:v:xviii:y:2018:i:2:p:417-421. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Gheorghiu Gabriela (email available below). General contact details of provider: https://edirc.repec.org/data/feoviro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.