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Certified Quality – Guarantee of the Romanian Companies’ Competitiveness in Tourism and Hospitality Industry

Author

Listed:
  • Voicu Oana-Luminiþa

    (“Constantin Brâncoveanu” University Piteºti, Faculty of Finance-Accounting)

  • Mîndreci Georgiana

    (“Constantin Brâncoveanu” University Piteºti, Faculty of Legal, Administrative and Communication Sciences)

Abstract

Quality is a component of organisational culture that is expressed by positioning, competition, cooperation and satisfaction. The industry of tourism and hospitality can become a driving force for the Romanian economy through the level of services quality. Together with the practical experience it is aimed to adopt, implement and enforce the codes of good practices, of international standards for quality, safety and environmental protection. In a competitive economy, the differentiation of the tourist performance is made by the “Q” mark - the guarantor of reaching the level of excellence and of the existence of certain modern management systems.

Suggested Citation

  • Voicu Oana-Luminiþa & Mîndreci Georgiana, 2012. "Certified Quality – Guarantee of the Romanian Companies’ Competitiveness in Tourism and Hospitality Industry," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 971-975, Decembre.
    • Handle: RePEc:ovi:oviste:v:xii:y:2012:i:2:p:971-975
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    More about this item

    Keywords

    tourism; quality management; certification; guarantee;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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