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Co-creating end-user roles. Understanding the new variety of user involvement in public sector innovation

Author

Listed:
  • Benjamin Lipp
  • Mathieu Baudrin
  • Carlos Cuevas-Garcia
  • Federica Pepponi
  • Magdalena Rozwadowska
  • Shelly Tsui

Abstract

Co-creation has become a major concern in science and public policy. It aims to give a more central role to end users in producing (public sector) innovation outcomes. This leads to a new variety of end user roles in innovation activities and poses challenges for both practitioners and policy makers. We offer an in-depth, comparative analysis of such end user roles in three cases of co-creative public sector innovation across Europe. We argue that the definition of particular end user roles is crucial in shaping both the inclusiveness and outcomes of co-creative innovation. We offer a typology of end user roles and their respective limits and potentials with regard to co-creation. Our analysis suggests that, for co-creation to produce useful and legitimate outcomes, the process by which roles are assigned to and negotiated with end users must be part of the co-creative process itself.

Suggested Citation

  • Benjamin Lipp & Mathieu Baudrin & Carlos Cuevas-Garcia & Federica Pepponi & Magdalena Rozwadowska & Shelly Tsui, 2023. "Co-creating end-user roles. Understanding the new variety of user involvement in public sector innovation," Science and Public Policy, Oxford University Press, vol. 50(1), pages 146-159.
    • Handle: RePEc:oup:scippl:v:50:y:2023:i:1:p:146-159.
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    File URL: http://hdl.handle.net/10.1093/scipol/scac050
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