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Management Of Human Resources In Tourism

Author

Listed:
  • Sandra Herman

    (Faculty of Economics in Osijek, Republic of Croatia)

Abstract

Topic of this paper is human resources management in tourism with the aim of increasing the quality of products and services and achieving greater economic effects and competitiveness on the tourist market. Whereas products and services in tourism highly depend on quality human labor, the task of human resources management is to ensure high quality man labor, and encourage it by motivation, education as well as with the possibility of career advancement to maximal efficiency, and retention within the business sector. The SWOT analysis in the paper shows all weaknesses and threats, but also strengths and opportunities for improvement of characteristics and qualities of job positions in Croatian tourism. Quality human resources management in tourism contributes to increase of economic performances and competitiveness on the tourist market.

Suggested Citation

  • Sandra Herman, 2015. "Management Of Human Resources In Tourism," Interdisciplinary Management Research, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 11, pages 180-188.
    • Handle: RePEc:osi:journl:v:11:y:2015:p:180-188
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    File URL: http://www.efos.hr/repec/osi/journl/PDF/InterdisciplinaryManagementResearchXI/IMR11a16
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    Citations

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    Cited by:

    1. Manuela GOGONEA & Marian Zaharia, 2016. "Considerations Regarding The Employee Satisfaction From Some Hotel Units. An Econometrics Approach," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 22(22), pages 1-3, December.
    2. Luan Chen & Eric Ng & Shyh-Chang Huang & Wei-Ta Fang, 2017. "A Self-Evaluation System of Quality Planning for Tourist Attractions in Taiwan: An Integrated AHP-Delphi Approach from Career Professionals," Sustainability, MDPI, vol. 9(10), pages 1-18, September.
    3. Tran Thi Hien & Hoa Huu Cuong & Nguyen Thi Phuong Loan & Do Thi Nang & Le Hoang Anh & Nguyen Quang Sang, 2020. "Human Resources for Tourism and Travel Business in Vietnam," Business and Economic Research, Macrothink Institute, vol. 10(4), pages 63-82, December.

    More about this item

    Keywords

    tourism; human resources; management; quality; competitiveness;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • O1 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development
    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration

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