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The Re-Engineering Of Managerial Process In Public Administration

Author

Listed:
  • Radu Ioan

    (Academia de Studii Economice din Bucuresti, Facultatea de Management)

  • Sendroiu Cleopatra

    (Academia de Studii Economice din Bucuresti, Facultatea de Management)

  • Ionita Florin

    (Academia de Studii Economice din Bucuresti, Facultatea de Management)

Abstract

The base of this research was a comparative analyse of the international practices in the field, in order to identify the most important tendencies in public services management. Considering the results of this research, there were identified the foundamental principles of an intelligent management model for public management (subsidiarity, public value and deliberative governance). Starting from this point, we proposed a new intelligent management model applicable in romanian public sector, which can be structured into three major components: top management component (executive and deliberative), operational management component (back office) and communication component (front level). As a case study, we focused in particullary on the water supply public service and we developed a methodology for projecting the front-office component starting from the necessity of optimising stakeholder satisfaction.

Suggested Citation

  • Radu Ioan & Sendroiu Cleopatra & Ionita Florin, 2008. "The Re-Engineering Of Managerial Process In Public Administration," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 4(1), pages 535-541, May.
    • Handle: RePEc:ora:journl:v:4:y:2008:i:1:p:535-541
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